Lead Will Call Associate

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

About the Role

Step into the crucial role of a Lead Will Call Associate, where you'll be the go-to expert for walk-in and phone-in customers. You'll not only sell top-notch electrical and utility supplies but also provide innovative solutions. You will ensure every customer leaves satisfied, all while adhering to our company's streamlined policies, procedures, and systems. Get ready to make a real impact!

Essential Duties & Responsibilities

• Customer Focused: Use tact, courtesy, and a positive attitude to create a friendly atmosphere for both customers and co-workers. Resolve customer concerns and complaints efficiently.

• Order Processing: Process payments and obtain credit authorizations, requisition merchandise for delivery or pick-up, load, unload, and transport materials, package items for shipment, and label materials for easy identification.

• Material Handling: Load, unload, and move materials within or near work site per sales ticket, packaging merchandise for shipment by common carrier with proper identifying tags and labels.

• Subject Matter Expert: Determine product details through familiarity with products by use, vendor and location in warehouse. Acquire, use, and continuously develop technical knowledge of electrical products to assist customers and other company personnel. Identify and use appropriate company and/or customer pricing systems.

• Team Lead: Cultivate a winning culture by leading and working alongside the warehouse team, promoting proper training, and fostering a team mentality with a focus on safety and coaching.

• Safety First: Ensure all safety protocols are prioritized and followed while performing warehouse duties and operating material handling equipment like forklifts, pallet jacks, hand trucks, or dollies to move, stock, or reorganize storage.

Minimum Qualifications

• Experience and knowledge in warehouse operations and distribution.

• Knowledge of safety practices and ability to operate powered equipment such as forklifts and pallet jacks.

• Ability to present information related to products and shipments, and effectively communicate with team members, managers, and customers in a high-urgency environment.

• Accurately calculate figures and amounts such as expected quantities, pricing, and percentages.

• Proficiency in basic computer functions with Microsoft Windows, Office, and various software programs.

• Willingness to work nights and weekends to assist with storm response efforts as required.

• Ability to read, write, and communicate proficiently in English to perform the essential functions of the position, follow safety procedures, understand work-related instructions, and complete required documentation.

Preferred Qualifications

• Leadership experience in warehouse distribution.

• PIT/Forklift operation, understanding of OSHA and SDS.

• High School diploma or General Education Degree (GED), one - two years desired from a two-year college; and one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand.

• The employee must occasionally lift and/or move up to fifty pounds.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to perform duties in a variety of environments and conditions, both indoor and outdoor

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

To learn more, CLICK HERE: https://www.eeoc.gov/equal-employment-opportunity-laws

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