Tools & Process Training leader
1 month ago• Kuala Lumpur, Malaysia
Mission
The Tools and Process Training Leader is responsible for designing, developing, and delivering training programs that enhance employee proficiency in tools, systems, and operational processes. This role ensures that teams are equipped with the knowledge and skills necessary to effectively use internal tools and follow standardized processes, driving operational efficiency and continuous improvement across the organization
Scope & Environment
Services Operation Process and tools training creation, support for deployment and maintenance
Key responsibilities / activities
- Training Program Development:
- Design and implement comprehensive training programs for tools, systems, and processes.
- Develop training materials from the LoB documentation, manuals, e-learning modules, and job aids tailored to various learning styles and roles.
- Delivery & Facilitation:
- Conduct engaging in-person and virtual training sessions for Tools deployment leaders, champions and existing employees.
- Facilitate workshops, process simulations, and hands-on tool usage sessions.
- Process & Tool Expertise:
- Serve as a subject matter expert (SME) on key business tools.
- Collaborate with process owners and IT to stay updated on tool enhancements and process changes.
- Continuous Improvement:
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- Evaluate training effectiveness through assessments, feedback, and performance metrics.
- Identify gaps in knowledge or process adherence and recommend targeted interventions.
- Partner with department heads, HR, and IT to align training initiatives with business goals.
- Support change management efforts during tool rollouts or process transformations and update regularly the documents and share the changes with the population.
Education
- Graduated high school
- University degree
Language requirements
- English
- Other language is advantage
Experience
- Bachelor's degree in Business, Education, Organizational Development, or related field.
- 5+ years of experience in training, process improvement, or operations.
- Proven experience in instructional design and adult learning principles.
- Familiarity with tools such as SAP, Salesforce, Jira, Confluence, or similar platforms.
- Strong communication, facilitation, organizational and interpersonal skills.
- Certification in Lean, Six Sigma, or similar methodologies is a plus.
Skills requirements
- Experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate) is advantageous.
- Analytical mindset with the ability to interpret data and drive decisions.
- Project management experience or certification (e.g., PMP) is advantageous.
Tools requirements
- BfS, tendering tools
- Learning management system (LMS)
- MS Office
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150 000+ employees in 100+ countries
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Client-provided location(s): Kuala Lumpur, Malaysia
Job ID: Schneider_Electric-https://careers.se.com/jobs/93055?lang=en-us
Employment Type: FULL_TIME
Posted: 2025-06-19T23:43:56
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion