Technical Support Engineer - DPSG (Drives)

For this U.S. based position, the expected compensation range is $84,000.00 - $126,000.00 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form .

What will you do?

Provide an outstanding tailor-made customer experience through our every customer interaction. Requests might include technical assistance, product selection, software update, collaboration with sales, claims, services and global supply chain.

Develop skills relating to new products, technologies and applications. Receive and provide constant technical training, perform tests and simulations in our laboratory, potentially collaborate with right along activities to customer sites with other departments such as services and sales.

Identify sales opportunities when interacting with customer and submit sales leads in order to cover all customer needs.

Roles and Responsibilities

• Technical support to customers through phone, chat and email.
• Generate technical knowledge articles (FAQs) for internal and external purposes.
• Collaborate with services, sales, product management and quality to ensure an outstanding customer experience.
• Coach, guide and train primary level technical team.
• Collaborate with advanced technical teams and engineering to investigate or analyze extraordinary issues that customer might encounter.
• Constantly work on improving the technical expertise through trainings , coaching sessions, laboratory simulations/practices and ride-along activities with other departments.

• Electrical
• Automation
• Field Service
• Technical Support
• CRM

• Electrical, Automation or Electronics Degree or equivalent experience.
• Speak, read and write English fluently.
• Prior experience with Automation and/or Drives in Field Service, Technical Support or Customer Relationship environment is a plus, must have a high level of aptitude and interest in technology
• A passion for supporting customers in a technical environment.
• Must possess excellent verbal and written communication skills. Must be detail oriented, self-starter and able to work independently
• Has ability to define problem , collect data, establish facts and draw valid conclusions for both electrical and customer issues.