Senior Services Account Manager

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Senior Services Account Manager to make an impact!

What will you do?

Reporting to the Service Sales Manager, this role is accountable for creating and capturing demand for the entire portfolio of field services offered by Schneider at assigned accounts: Technical services including start-up, maintenance, testing, retrofit, upgrade and recurring contracts. Accountable for the selling of turnkey projects ranging from simple replacement of equipment to

fully engineered solutions.

This position is responsible for creating and maintaining high level relationships, including technical leaders. The role is to convince customers of the effectiveness of SE in understanding the issues and proving most appropriate solutions. He/she must be recognized by the end user as a technical advisor, capable of providing demonstration documents within customer organization to prove the effectiveness of the solution offered.

• Initiates contact, develops relationships, and generates demand for customers in hunting zones

• Understand customer pain points, cross sell service portfolios and promote Schneider Electric's full range of services and solutions

• Secures customer satisfaction overseeing order, delivery and ongoing activities with the customer

• Utilizes BFO (Salesforce.com) for funnel management, account planning, and opportunity detection via Sales Cockpit.

• Works with GSC and KAM to create Local Service Contracts and/or Frame agreements.

• Provides detailed and accurate weekly Order & Sales forecasts

• Support analysis and reporting on field service performance.

• Provide timely input to the Tender team for sales quotations and proposals

• Monitors margins using Delegation of Authority process to escalate opportunities below country thresholds.

• Provide Service Sales & Marketing Leaders with offer feedback and needs

• Bachelor's Degree in Electrical Engineering or equivalent
• At least 5 years of Technical Sales experience with a total of 8 years of Electrical Engineering experience
• Experienced in Electrical Distribution Systems, Protection Systems and Power Quality
• Previous experience in Services and Recurring Maintenance Contract will be a key differentiator
• Strong ability to analyse market and competitors
• Expert relationship-building abilities with both new and existing customers
• Outstanding communication and presentation skills across all organizational levels
• Proficient in Microsoft Office suite and ERP/CRM related tools.