Manager - Learning Services

The Manager - Learning Services will be responsible for designing, implementing, and managing comprehensive learning programs that align with the organization's strategic goals. This role involves collaborating with cross-functional teams to identify training needs, support the Learning Solutions team in developing learning solutions, and evaluate program effectiveness. Additionally, the role supports the Learning Services team in coordinating sessions and managing the catalog across various Academies & Regions. Responsibilities include end-to-end training coordination, basic reporting, consultative support, campaign support, and acting as an ambassador and consultant for Learning Standards.

Key Responsibilities:

• Training Needs Analysis: Conduct assessments to identify skill gaps and learning requirements.
• Program Design: Assist in developing and implementing scalable training programs, including leadership development, technical skills training etc.
• Vendor Management: Partner with external vendors to deliver high-quality training solutions.
• Program Evaluation: Monitor and evaluate the effectiveness of training programs, making data-driven recommendations for improvement.
• Stakeholder Collaboration: Work closely with internal stakeholders to ensure training programs meet business needs and objectives.
• Continuous Improvement: Foster a culture of continuous learning and improvement within the organization focusing on Simplification, Standardization & Automation. Suggest, drive, and implement continuous improvement projects, enhancements, and change requests.
• LMS Management: Publish, modify, and deactivate training in the LMS (My LearningLink by CSOD) and enroll users as required for the global catalog.
• Process Monitoring: Monitor regular changes in tools and processes, updating stakeholders and requestors accordingly.
• Course Testing: Ensure meticulous testing of courses for an optimal learner experience.
• Governance: Advocate for and ensure global governance of catalog standards.
• Consultative Support: Act as a consultative business partner, facilitating and liaising between requesters and stakeholders.
• PO and Chargeback Management: Handle end-to-end PO and chargeback management.
• Campaign Management: Manage flagship programs and end-to-end campaigns, from nomination to tracking completion and reporting.
• Global Assignments: Manage global assignments for campaigns and drives.
• UAT Participation: Contribute to UATs for LMS release features and vendor integrations.
• KPI Management: Ensure KPIs and metrics are met as per standard definitions.
• Communication Management: Contribute to Learning Services communications using various mediums such as email, intranet, and meetings.
• Stay Updated: Keep up to date with current training practices, methods, and e-learning development technology.

• Leadership Qualities: Serve as a subject matter expert (SME) and a strong support to lead the team. Experience in people management is a plus, along with effective delegation skills.

• Education: Bachelor's or Master's degree in Business, Education, Human Resources, or a related field.
• Experience: Minimum of 5 years of experience in learning and development, program management, or a related role.
• Skills: Strong project management skills, proficiency in Agile methodology, excellent communication and interpersonal skills, partner management, and proficiency in learning management systems (LMS), preferably CSOD.

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