DM - Primary Technical Support

Job Description for Process Automation - India Mission: Foxboro Automation is a field involves creating and applying technologies that control or monitor production and delivery. There are automation opportunities in both product- and service-oriented base. Schneider Electric is seeking a Customer Success Process Automation for CS&Q agent for the who will be responsible for solving customer technical issues. Assist all our customers in reaching higher profit by making the best use of SE technology. Deliver technical support and services at Advanced level in Process Automation system. Be a trusted advisor, provide prompt and trusted resolutions during presales and aftersales cycle time of applying Schneider Electric product and solutions to the customer's project. Key Responsibilities: End to end resolution of the technical requests from customer on Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints etc within fixed timeframe. Resolve any unexpected technical difficulties and other problems that are raised. Effective communication at all levels with the ability to maintain customer relationships, develop pragmatic solutions and solve problems. Understand, evaluate and reproduce received technical queries in laboratory to determine the root causes of the problem and convey the validated solution to customer. The ability to perform complex system tests. Creative thinking and detail-oriented knowledge on Networking System. Equipment (Modules) troubleshooting skills. Configuration Management Knowledge on Foxboro DCS/TRICONEX (Installing Software's/Hardware's). Process Identification and Mapping the Issues (Identifying the logical errors).

BE/ Btech

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