Sr. Manager, Event Technology Systems

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Job Category
Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

Salesforce Strategic Events is seeking a Senior Manager, Event Technology Systems to help shape how technology powers some of the company's most important global event experiences. From personalized attendee journeys to AI-powered capabilities, this is an opportunity to bring innovation to life at significant scale, and build the foundations that make it reliable and repeatable.

You'll lead Solution Management for Event Technology. Your team turns business and experience priorities into scalable technology solutions across a complex global portfolio. Your scope spans solution, platform, and data strategy; governance; strategic vendor partnerships; and platform standards and adoption readiness.

Reporting to the leader of Strategic Events Technology, you'll be a key partner in shaping technology direction and investment recommendations, with accountability for translating agreed priorities into clear solution roadmaps and requirements. You'll lead and develop the Solution Management team, strengthen ownership and ways of working, and connect long-term platform decisions with the practical demands of event execution.

Working closely with Digital Experience Strategy, Event Tech Delivery, Product, Engineering, Registration Operations, and global event teams, you'll help advance more intelligent, personalized, and connected experiences. You'll ensure the platforms, integrations, and data capabilities behind those experiences can evolve with the business and scale across events.

We're looking for someone who combines technical and platform fluency with strong business judgment and people leadership...a leader who sees what's possible, makes thoughtful tradeoffs, and equips teams to deliver it.

Core Responsibilities & Scope

• Team LeadershipLead the Solution Management team, aligning priorities, capacity, and accountability.Define decision rights, handoffs, and ways of working with Product, Engineering, and other cross-functional partners.Manage and develop solution managers, building the skills and ownership to run solutions day to day.Plan staffing, skills development, and resource allocation to support Salesforce's global event portfolio.Partner with the leader of Strategic Event Tech to inform strategy and investment decisions and translate agreed priorities into actionable plans.
• Solution, Platform & Data StrategySet direction for event technology solutions and platforms, balancing business needs, reliability, flexibility, and reuse across events.Lead event technology data strategy, including data models, integrations, data flows, quality, and governance, in partnership with Product, Engineering, and enterprise data stakeholders.Partner with Digital Experience Strategy to translate experience priorities into technology and data requirements, assessing platform capabilities and operational feasibility.Lead solution intake and prioritization, evaluating requests against business value, portfolio needs, and available capacity.Own business and operational requirements, platform configuration standards, and adoption readiness; partner with Product and Engineering on roadmap priorities and capabilities that require product development / integrations.Lead the team in defining platform standards, configuration practices, documentation, and enablement so event teams can operate consistently and adapt to evolving business needs.Develop the team's skills and operating practices to support emerging capabilities, including agent configuration, testing, and ongoing optimization.
• Strategic PartnershipsPartner with platform vendors on roadmap alignment and capability fit, engaging in executive discussions and escalations as needed.Partner with Digital Experience Strategy, Event Tech Operations, Registration Operations, Product, Engineering, and global event teams to align plans, resolve dependencies, and clarify ownership.Represent solution needs in cross-functional decisions, using data and adoption insights to inform priorities and investment recommendations.

Minimum Requirements

• Leadership experience in technology solution management and platform strategy in a complex enterprise environment.
• Proven experience managing and developing people, and building effective teams.
• Strong understanding of enterprise platforms, integrations, data architecture, governance, and configuration practices.
• Ability to translate business and experience needs into clear requirements, technology decisions, and practical roadmaps.
• Demonstrated success partnering with Product, Engineering, business stakeholders, and vendors to align priorities and resolve dependencies.
• Experience developing team capabilities and enabling adoption as platforms, tools, and ways of working evolve.
• Strong systems thinking, executive communication, and judgment, including balancing innovation, reliability, operational feasibility, cost, and speed.

Preferred Qualifications

• Experience with event technology, registration platforms, digital experience platforms, marketing technology, CRM, or similar enterprise ecosystems.
• Experience with RainFocus or comparable event management platforms.
• Familiarity with Salesforce technology, Agentforce, Data Cloud, integrations, or AI-powered customer experiences.
• Experience supporting global technology adoption across regions, event types, or business units.

What Success Looks Like
Success in this role means Solution Management operates as a cohesive, scalable capability with clear accountability across solution strategy, platform standards, and vendor alignment. New capabilities move from innovation to repeatable use more efficiently, event teams experience fewer one-off solutions and handoff issues, and the overall technology ecosystem becomes easier to operate and scale globally.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.