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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Role Description
We are looking for a highly skilled and motivated Salesforce Consultant with a preferred expertise in Loyalty Cloud to provide our clients with strategic guidance, implementation, and support. The ideal candidate will have a deep understanding of Loyalty processes in different industries and hands-on technical consulting experience in a major software domain, along with proficiency in both English and French languages.
Technical consultants demonstrate thought leadership in technical aspects of customer and partner engagements that lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. As such, they are responsible for the analysis of options and subsequent presentations and education of the customer/partner. They will also identify and proactively handle risk areas, and commit to seeing issues through completion.
Responsibilities
- Collaborate with clients to understand their business requirements and translate them into Salesforce solutions leveraging Loyalty Cloud.
- Design, configure, and customize Salesforce solutions to meet client needs, including but not limited to Loyalty processes.
- Lead Salesforce implementation projects, including requirements gathering, solution design, development, testing, and deployment.
- Provide ongoing support and maintenance for Salesforce Loyalty Cloud implementations, including troubleshooting issues and optimizing system performance.
- Develop and deliver training sessions and documentation for clients to enable them to effectively utilize Salesforce solutions.
- Stay current on Salesforce best practices and industry trends, particularly related to Loyalty Cloud and proactively share knowledge with internal teams and clients.
- Work independently and as part of a distributed team, taking ownership of problems and rapidly learning new technologies.
- Build and maintain key relationships with key decision-makers, demonstrating strong presentation, communication, and facilitation skills.
- Available to travel regionally and occasionally internationally depending on customer needs.
- Contribute to broader goals by becoming a citizen philanthropist and giving back to our communities through volunteering activities.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field. Minimum of 3 years of experience working with Salesforce, with a focus on Loyalty cloud or Core, or equivalent experience in a similar role.
- Proven track record of successful Salesforce implementations, including experience with full project lifecycle from requirements gathering to deployment.
- Strong understanding of Loyalty cloud processes and best practices. Experience with Salesforce integrations, including third-party systems and APIs, is preferred.
- Experience in defining and delivering enterprise applications on the Salesforce Platform, including coded solutions.
- Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Platform Developer, are a big plus.
- Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR), including design skills in HTML, CSS, and JavaScript, as well as coding experience in Apex and Lightning Web Components (LWC), or any other object-oriented languages/stack (Spring, Java, Angular, React, ...).
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams. Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously. Self-motivated and able to work independently as well as collaboratively in a team environment.
Benefits & Perks
Check out our benefits site (https://salesforcebenefits.com/international.html) which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
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