Senior Employee Success People Advisor

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Job Category
Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The ES People Senior Advisor is a vital member of the HR Operations team, providing exceptional operational support to employees across the APAC region. As the first point of contact for HR support, this role ensures a seamless employee experience, leveraging our trusted Customer Success Platform. Our mission is to deliver an outstanding employee journey by building a supportive, responsive, and innovative HR service.

Key Responsibilities:

• Deliver superior customer service to employees via our portal,Live chats, phone support and other communication platforms.
• Assist employees promptly and effectively using our case-management solution, addressing HR queries and issues.
• Support and maintain the centralized knowledge base by creating, updating, and enhancing knowledge articles to ensure relevancy and accuracy.
• Collaborate effectively with cross-functional teams to resolve employee queries efficiently.
• Maintain strong knowledge of HR processes, policies, and programs to provide accurate support.
• Proactively identify opportunities for process improvements to enhance operational efficiency and employee experience.
• Participate in regional and global projects aimed at optimizing HR shared services and delivering a seamless employee journey.
• Ensure the accuracy and completeness of internal process documentation related to Shared Services.
• Ensure compliance with audit requirements by completing tasks accurately and within deadlines.
• Support additional duties and projects as required, demonstrating flexibility and initiative.

• 2 to 3 years of experience in HR processes, programs, or shared services.
• Proven problem-solving skills with a passion for technology, AI, and continuous learning.
• Experience working with HR chatbots, AI agents, or phone support is highly desirable.
• Familiarity with HRIS systems, preferably Workday HCM or similar platforms.
• Knowledge of case management tools and AI-driven support systems.
• Excellent verbal and written communication skills.
• Prior experience working in a fast-paced HR shared services environment is a plus.
• Ability to handle multiple priorities effectively in a high-growth environment.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong time management, organizational skills, and attention to detail.
• Ability to work collaboratively within a team and independently when needed.
• Quick learner with a data-driven mindset and comfort with technology.

• Enthusiasm for leveraging AI and automation to improve HR processes.
• Curious mindset with a strong desire to develop and grow professionally in HR operations.