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Customer Success
Job Details
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Head of Industry Architects EMEA South
Location: Madrid, Milan, Rome, Dubai, Zurich
About the Role
As the Head of Industry Architects you will be responsible for leading and empowering a team of highly skilled Architects and partnering with Strategic Account Teams as well as Business Advisors and Solution specialists in the South EMEA region (Italy, Iberia, Eastern Europe, Africa, Middle East). This role reports into the Chief Customer Officer, South EMEA and will lead an industry-first technical sales motion, unlocking customer success on the Salesforce Platform across various industry verticals, within the larger Customer-centric sales motion promoted by the CCO organization.
If you are a leader with deep technical expertise, strategic vision, and a passion for helping others excel, this is your chance to leave a lasting impact on our rapidly growing ecosystem. Here is a glimpse of your responsibilities:
Your Mission
As the Head of Industry Architects, you'll:
- Lead, mentor, and inspire a team of Industry Architects.
- Align team objectives with the growth strategies set by the Chief Customer Officer, in coordination with the South EMEA OU's Sales Leadership, Account Teams and Solution Engineering teams.
- Foster strong collaborations with GTM stakeholders, including Account Executives, other CCO teams (Strategic Account Advisors. Industry Advisors), Solutions Engineers, Product Marketing, and Product Management.
- Leverage your technical expertise to provide subject matter support during the sales process.
- Develop repeatable GTM motions around an industry-first architecture approach, inclusive of enablement content, technical resources and best practices.
- Work closely with Product Marketing and Product Management to design and update industry solution architecture blueprints that meet customers requirements and success criteria.
- Play a crucial role in shaping the Product Roadmap by sharing customer feedback and innovative ideas.
- Maintain a deep understanding of Data, Integrations, Analytics & BI, CRM, and AI Agents.
- Effectively communicate our industry solution architectures and tradeoffs to potential clients.
- Stay informed about data & AI technology trends and their implications for our clients' businesses.
What We're Looking For
- Proven Expertise: 10+ years of enterprise consulting experience and 5+ years working/leading business and solution consulting teams in Enterprise Technology, with a deep understanding of Salesforce solutions and enterprise IT landscapes.
- Technical Mastery: Expertise in enterprise application integration, cloud architecture principles (SaaS, PaaS, multi-tenancy), and Salesforce platform domains (Sales, Service, Marketing, Commerce).
- Strategic Vision: Experience defining system architecture, optimizing business processes, and aligning technology strategies with organizational goals.
- Influential Leadership: A proven ability to manage virtual teams, deliver enablement at scale, and inspire a community of architects.
- Exceptional Communication: Outstanding presentation and facilitation skills to engage diverse audiences effectively.
- Strong verbal and presentation skills, with the ability to communicate effectively to clients and prospective clients at all organizational levels.
- Proficiency in Data, Marketing, Advertising, and Customer Relationship Management concepts.
- Familiarity with technology trends impacting clients' businesses.
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration or equivalent work experience. MBA a strong plus
- Proven ability to analyze complex business problems, generate innovative ideas, identify opportunities, and recommend actionable solutions.
Key Qualities:
- Passion: Passionate about customer success and innovation.
- Lifelong Learner: Continuously seeks knowledge and shares it with others.
- Leadership: Self-aware, strategic thinker, skilled at building relationships, and managing talent.
- Communication: Communicates with clarity, brevity, and purpose; influences and engages at all levels.
- Team Player: Proficient at collaboration and working with team members.
- Urgency: Moves quickly to drive business value and results.
- Ohana: Embodies a culture of teamwork and collaboration.
- Trust: Demonstrates integrity, transparency, and reliability.
- Adaptability: Excels in high levels of uncertainty and change.
- Community Champion: Actively contributes to the knowledge and resource base within the organization.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.