2026 Japan Futureforce - Trainee (Customer Success Group)
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Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
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START DATE:April 1, 2026
LOCATION: Tokyo, Japan
JOB DESCRIPTION:
The Customer Success Group is responsible for handling customer expectations and the customer experience to enhance customer satisfaction.
The Customer Success Group is designing and maintaining technical expertise in assigned areas of product functionality through demonstrating outstanding analytical and problem-solving expertise.
- Follow support process defined.
- Triage issue, understand business impact, deliver workaround or/and solution to mitigate/solve technical issues.
- Provide consistent and exceptional technical support via phone or/and Service Cloud.
- Skillfully manage and resolve any customers' complex issues by utilizing expertise effectively.
- Manage customers' expectations and deliver good user experience.
- Prioritize and escalate customer issues as required
- Complete assigned project responsibilities.
- Define and describe technical best practices.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
MINIMUM QUALIFICATIONS:
- Must have less than 1 year of work experience
- Graduation from a four-year college or graduate school
- Fluent in Japanse
- Strong interest in customer success
- Exemplary problem-solving skills and the resourceful ability to take initiative
Accommodations
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Posting Statement
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Leave
- Return-to-Work Program
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Professional Coaching
- Work Visa Sponsorship
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program
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