Banking Operations Specialist
Restaurant365 is seeking a Banking Operations Specialist to support the operational execution of money movement across our Payroll and AP Payments products. This role is responsible for ensuring the accurate, timely, and secure processing of financial transactions between customers, banking partners, employees, and vendors.
In addition to supporting payment processing, this role assists with Know Your Customer (KYC) and Know Your Business (KYB) due diligence for customers onboarding to Restaurant365’s payment products. The Banking Operations Specialist will help ensure that customers meet required identity verification and risk screening standards prior to accessing payment capabilities.
This role works closely with Banking Operations leadership, Payments Risk & Compliance, Customer Success, Product, and Finance teams to support the smooth operation and risk integrity of Restaurant365’s fintech platform.
How you'll add value:
Payment Processing Operations
Support daily processing of ACH files and electronic payment transactions across Payroll and AP Payments products
Assist with payment file preparation, validation, and transmission to banking partners
Monitor payment processing schedules to ensure transactions are executed within required processing and settlement windows
Confirm successful transmission and processing of payment files
Payroll Payment Support
Assist in operational workflows supporting customer payroll funding and employee wage disbursements
Verify that payroll funding transactions have been successfully processes before payment release
Monitor payroll payment cycles and escalate issues that could impact timely payroll execution
AP Payments Support
Support operational processes related to vendor payment execution, including ACH and electronic payment distribution
Assist in monitoring payment settlement and transaction completion
Help resolve operational issues impacting vendor payment delivery
KYC/KYB Due Diligence
Perform Know Your Customer (KYC) and Know Your Business (KYB) verification for new customers onboarding to R365 payment products
Review customer documentation including business registration details, ownership structures, EIN verification, and banking information
Utilize third-party verification tools and internal processes to validate business identity and ownership information
Escalation potential fraud indicators, identity mismatches, or risk concerns to the Payments Risk Manager
Operational Monitoring & Reporting
Track daily payment activity to ensure operational accuracy and completeness
Assist with maintaining transaction logs, processing reports, and reconciliation documentation
Support internal reporting related to payment processing volumes, onboarding activity, and operational performance
Safeguard confidential financial data and personally identifiable information (PII) encountered during daily payment processing in accordance with company data security policies and internal controls.
Cross-Functional Collaboration
Work with Customer Success and Support teams to resolve customer issues
Coordinate with Finance and Treasury teams to support payment reconciliation and settlement verification
Partner with Payments Risk teams to support adherence to internal payment controls and risk monitoring
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What you'll need to be successful in this role:
2-4 years of experience in banking operations, payments operations, or financial operations
Familiarity with ACH payment processing and electronic payment workflows
Experience reviewing customer identity or business documentation for onboarding and compliance purposes
Strong attention to detail and ability to manage high-volume transactional processes
Strong organizational and problem-solving skills
Ability to responsibly manage confidential financial data and personally identifiable information (PII) while adhering to company data security and privacy policies
R365 Team Member Benefits & Perks
- Competitive compensation package
- Ability to work remote
- Comprehensive medical benefits
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Why join our amazing team?
- We're a community that prides itself in creating innovative solutions and producing quality work
- Our product is the secret ingredient that makes a real difference to restaurants nationwide
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion