The Role..
This position brings together a defined set of responsibilities into a single point of coordination, ensuring the team continues to respond effectively to commercial and trade priorities across the business.
The role acts as the connective layer across marketing channels: building visibility on what each channel owner is delivering, translating trade and commercial priorities into marketing action, and representing Global Marketing in trade conversations.
This is a newly created, fixed-term role designed to provide focused trade and commercial marketing support to the Global Marketing team during a period of maternity leave cover.
Key Responsibilities..
Trade & Commercial Marketing Coordination
- Represent Global Marketing at trade meetings, feeding commercial business priorities back into the marketing team and translating them into appropriate marketing actions.
- Act as the central point of visibility across all marketing channels — working with each channel owner to understand current activity, upcoming plans and performance, so the wider business has a clear, single view of what's happening to support trade and commercial needs.
- Provide a first point of contact for the business on marketing-related trade queries, escalating and prioritising as needed.
Operations Marketing (F&B)
- Act as the global point of contact for Operations marketing, supporting F&B initiatives designed to maximise revenue and footfall across Soho Houses globally.
- Partner with House and Operations teams to shape marketing support for commercial trading priorities.
Bedrooms Marketing
- Work closely with the global Bedrooms team on the commercial and brand marketing plan, covering both long-term positioning and short-term tactical activity.
- Manage Google paid channels for Soho House bedrooms, including Metasearch, Performance Max (PMax) and Demand Gen campaigns, optimising spend and performance against commercial targets.
Web & SEO
- Oversee Web and SEO projects on sohohouse.com, with a particular focus on optimising membership acquisition and application journeys.
- Work with digital and web teams to prioritise projects that improve conversion through the membership funnel.
Reporting & Performance Insight
- Interpret and quantify data to report on performance across marketing channels, translating results into clear, actionable insight for the wider team and business stakeholders.
- Maintain consistent reporting rhythms so channel performance is easy to track and communicate across the business.
Team Efficiency & AI Enablement
- Provide hands-on support to the marketing team in using Claude (or equivalent AI tools) to optimise and streamline day-to-day output, sharing practical ways of working that save time across the team.
What We're Looking For
- Proven experience across multi-channel marketing, ideally spanning both brand/commercial marketing and performance/paid media.
- Hands-on experience managing Google paid channels (Metasearch, PMax, Demand Gen) — bedrooms, travel or hospitality experience is an advantage.
- Strong working knowledge of SEO and web optimisation, particularly around acquisition and conversion journeys.
- Confident interpreting data and translating it into clear commercial narratives for varied audiences.
- Comfortable representing marketing in trade/commercial conversations, challenging assumptions and translating business priorities into marketing plans.
- A natural project coordinator — able to build a clear, accurate view of activity across multiple channels and stakeholders without owning every channel directly.
- Experience using AI tools (e.g. Claude) to improve team efficiency is a strong plus.
- Line management experience, or readiness to step into managing 3 direct reports.
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
