HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President

Be accountable for managing the performance and operation of Glasgow Operations Ensure the compliance and accuracy of all Service Delivery work with all policies, procedures, and regulations. Manage key stakeholder relationships in EMEA, including escalation of any issues with outsourced vendor partners. Ensure the Service Delivery Team delivers business outcomes in support of the overall goals of the HCM. Ensure consistency, standardization of process, and ease of use while cultivating and sustaining world-class partnerships with the business. Establish a value-driven and consistent culture across the function that is metrics driven, outcome-focused, process-based, service-oriented, and focused on continuous improvement, Enhance and expand the scope and impact of the HCMSD (Human Capital Management Service Delivery) Function at Glasgow Responsible for Glasgow communication - highlighting local news, training and anything that may impact the team and reporting to ES Team Manager. First point of contact for queries/escalations from team and stakeholders. Lead monthly team planning meeting and assist with daily sub-team huddles where required. Manage team action/improvement logs and risk tickets - prepare reports, identify gaps in knowledge and arrange necessary training. Maintaining accurate level of process documentation Responsible for new joiners into ES, i.e. ensure first day arrangements and training plan in place. Assist with ad-hoc projects, i.e. transition of new processes into HCMSD. Provide cover across ES during periods of absence/leave. At least 8 years' relevant experience would generally be expected to find the skills required for this role An inspirational leader who can attract talent and build high performing teams. Able to quickly establish followership and credibility. A persuasive advocate for the successful introduction of new strategies within HCMSD Visionary/results-driven with a strong global mindset Experience influencing senior leadership to build business cases and gain approvals on proposals and recommendations. Experience working in a cross-functional, cross-regional and highly collaborative environment. Ability to be a thought partner to challenge, drive change and build adoption of the HR Solutions Service Delivery Experience managing and developing a multi-functional, high-performance team. Experience of HR Business Partner and/or process management experience Proven experience of operational excellence - implementation and re-engineering of existing processes. Customer service focused with a sense of urgency. Competency in excel and power point skills required. Ability to quickly learn and embrace new toolsets. Skills that will help you in the role: Ability to build strong working relationships across all levels within the organization and with 3rd party service providers. Effective problem-solving skills, high degree of initiative and creativity with a quality focus and strong attention to detail with minimal day-to-day supervision. The ability to balance multiple priorities in a fast-changing environment is necessary for success. Strong analytical, organizational, verbal, and written communication skills Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment. Proactive and self-motivated Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.