Business Support Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

We are seeking a highly motivated and detail-oriented Business Analyst to join our MLBTC Client & Account Services team in the Cayman Islands. This role plays a critical part in supporting business performance through comprehensive metric analysis, reporting oversight, and project execution. The successful candidate will bring strong analytical capabilities, sound judgment, and the ability to operate both strategically and tactically. This position requires a proactive professional who can manage multiple priorities with minimal supervision while maintaining a strong focus on client service excellence and operational integrity. This role offers an exciting opportunity to work within a dynamic international environment, contributing directly to client experience, operational excellence, and business performance. You will gain exposure to cross-functional initiatives and play a meaningful part in driving continuous improvement across our global organization.

Responsibilities

Program & Operational Support:

• Oversee and manage key operational processes, logs and reporting.

Business Analysis & Reporting:

• Deliver ongoing business metrics, reporting, and trend analysis to support decision-making.
• Manage and enhance reporting frameworks to ensure accuracy, timeliness, and relevance.
• Perform QA/QC reviews across reports and processes to ensure data integrity and compliance.

Controls, Risk & Compliance:

• Conduct maintenance request reviews ensuring adherence to internal policies and procedures.
• Monitor client documentation requirements, including government ID tracking and upcoming expired ID reporting initiatives.
• Support strong governance through the review and tracking of exceptions and risk indicators.

Project & Initiative Support:

• Contribute to strategic and tactical initiatives aimed at improving client service, operational efficiency, and risk management.
• Partner with stakeholders to execute key projects and ensure alignment with business priorities.

Stakeholder Engagement:

• Build and maintain strong relationships with field management and internal partners across the Line of Business (LOB).
• Act as a key liaison to ensure effective communication, collaboration, and delivery of shared objectives.

Required Qualifications

• Experience in the banking or financial services industry is strongly preferred, with a focus on client service and client experience.
• Proven experience in business analysis, reporting, and operational support functions.
• Strong understanding of risk, compliance, and regulatory environments within financial institutions.

Desired Qualifications

• Bachelor's degree in Business, Finance, or a related discipline, or equivalent experience.

Skills

• Teamwork & Collaboration skills.
• Advanced analytical and problem-solving skills.
• High attention to detail with a strong focus on accuracy and quality.
• Ability to think strategically while executing tactically.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive, self-starter with the ability to work independently.
• Excellent communication and stakeholder management skills.
• Proficiency in data analysis tools and reporting platforms (e.g., Excel, BI tools).