Field Service Technician

About Lumafield:    Lumafield was founded in 2019 to upgrade manufacturing.   We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.   Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.   We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.   Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA. 
About the role:    Field Service Technicians install, maintain and repair Lumafield's CT scanners at customer sites across the US. You'll start on our Neptune line: installs, annual preventive maintenance, source swaps, repairs, crating, calibration, and radiation surveys, all following documented procedures. As you build skills, you'll take on more complex work. There's a clear path from Technician to Field Service Engineer and beyond.   Reports to the Head of Fleet Operations.

What you'll do:

• Install X-ray CT scanners: uncrate, set up, calibrate, survey and hand off to the customer
• Perform annual preventive maintenance and radiation surveys
• Repair field issues, escalating to remote support when needed
• Complete field change orders, X-ray source swaps and scanner relocations
• Complete service reports and log field errors
• Respond to on-call requests for error types you've been trained on
• Keep your tool kit, spare parts and survey meter ready and calibrated
• Help train third-party service partners and shadow their visits for quality

About you:

• 2+ years experience working with electromechanical equipment
• Comfort with hand tools and multimeters
• Comfort with computer systems
• Careful, procedure-driven work habits
• Clear technical communication abilities
• A valid driver's license and the ability to travel
• The ability to lift 50 lbs and work in labs and on factory floors

Bonus:

• An associate degree, technical school or military technical training
• Experience navigating computer file systems from the command line
• Electromechanical systems debugging experience
• Customer service experience

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!    Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!     In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.    Reach out if you want to be a part of what we are building.