SpouseWorks Career Center Manager

Description

The Health and Services Sector / Behavioral Health and Readiness Business Area at Leidos currently has an opening for a Career Center Manager in the Washington, DC metropolitan area (DMV) supporting the Department of War (DoW) SpouseWorks program, formerly Spouse Education and Career Opportunities (SECO). SpouseWorks connects military spouses with personalized career coaching, education and scholarship resources, professional development, and employment opportunities through the Military Spouse Employment Partnership (MSEP). Our mission is to help spouses navigate career disruptions associated with military life and pursue meaningful, sustainable employment while supporting military family readiness.

The Career Center Manager directs the front-line service operation and ensures that military spouses receive timely, consistent, high-quality career guidance through telephone, chat, and scheduled coaching channels.

This is a remote position, and candidates must reside within the Washington, D.C., Maryland, or Virginia (DMV) area to support the customer in Alexandria, VA.

2. Primary Responsibilities

• Lead daily operations of the SpouseWorks Career Center, including inbound calls, chats, coaching appointments, participant follow-up, and referrals received from Military OneSource, digital channels, employer partners, and other authorized sources.
• Supervise geographically dispersed career advisors, career coaches, supervisors, and support personnel; manage scheduling, workload distribution, onboarding, training, coaching, performance reviews, and retention.
• Maintain staffing and workforce-management plans that support contractual call responsiveness, callback timeliness, coaching appointment availability, and service continuity during demand spikes.
• Oversee the quality of individualized education and career support, including career exploration, resume development, interview preparation, job-search strategies, credentialing and licensing navigation, and appropriate scholarship referrals.
• Implement quality monitoring, coaching consultation reviews, customer feedback analysis, and corrective actions; ensure consistent, empathetic service to military spouses across career stages and relocation circumstances.
• Monitor operational dashboards and case documentation for accuracy, timeliness, privacy, and completeness; use performance trends to improve routing, follow-up, and coaching outcomes.
• Coordinate with program leadership, MSEP personnel, outreach teams, and Government stakeholders to improve warm handoffs, employer-resource awareness, and access to appropriate services.
• Provide routine operational updates, staffing and performance reports, issue escalation, and actionable recommendations to the Task Order Program Manager.
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3. Basic Qualifications

• A master's degree in Education, Human Resources, Counseling, or related field.
• 5 years of experience as a career counselor, college guidance counselor, or workforce development professional.
• 3 years working in a call center environment.
• 5 years as a supervisor in a similar environment.
• Proficiency in performance tracking systems, government contracting compliance, and remote team management tools.
• Familiarity with government contracting.
• Ability to obtain and maintain a DoW Secret clearance or a National Agency Check with Inquiries (NACI/Public Trust).
• U.S. Citizen.

4. Preferred Qualifications

• 5 years of experience working within a career center environment.
• 5 years of experience in Human Resources, Business Administration, or Professional Development.
• Feeder experience as a SECO/SpouseWorks Senior Advisor, Career Coach, or Career Center Supervisor.
• Direct familiarity with the military lifestyle, military spouse communities, veteran advocacy, or federal hiring preferences.
• Experience managing geographically dispersed team.
• Experience working with military, military spouse or former military spouse, or service in the military.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

November 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $82,550.00 - $149,225.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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