Client Services Coordinator II

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a Patient Support Coordinator II to join our team!

Work Schedule: Monday-Friday 8am-5pm or 11am-8pm EST

The Patient Support Coordinator is a key member of the operations team, responsible for delivering technical monitoring and patient support for decentralized trial visits. This role requires regular interaction with patients, investigator sites, and cross-functional teams to ensure smooth execution of trial activities and a high-quality participant experience.

Essential Job Duties:

Patient & Investigator Communication

• Initiate outbound calls to patients, caregivers, and healthcare providers as needed.

• Answer inbound calls, address inquiries, and redirect as appropriate, serving as the first line of support for general equipment troubleshooting and patient/provider questions.

• Document all actions, interactions, and outcomes in the electronic portal.

Patient Visit Coordination

• Schedule patient visits and manage related communications, including reminders, cancellations, and rescheduling.

• Place kit orders and manage kit tracking and inventory.

• Create lab orders and assist with follow-up on equipment orders as needed.

• Support query resolution and adverse event reporting.

• Provide Tier 2 oversight of patient sample collections.

Technical Monitoring & Support

• Provide day-to-day technical monitoring of individual patient activity (report-only; no data interpretation or clinical management).

• Train and support patients, caregivers, and site staff on equipment, the web portal, and mobile applications.

Operational Excellence

• Maintain availability and remain online as required by the schedule.

• Attend individual, weekly, and monthly chats, huddles, and team meetings.

• Support reporting and communication needs across operational teams.

• Adapt to change productively and complete all other assigned duties.

Professionalism & Work Style

• Maintain a calm, empathetic, and professional demeanor in all interactions.

• Communicate clearly and effectively, using concise and grammatically correct language.

• Tailor responses to each patient's unique needs.

• Demonstrate accountability, urgency, and strong attention to detail.

• Excel in both structured, collaborative environments and independent work.

• Act as a proactive problem solver with consistent follow-through.

Minimum Qualifications:

• High School Diploma
• One year previous customer service, volunteering, or other customer/patient facing experience

Preferred Qualifications:

• Associates Degree
• Two years previous customer service experience preferred
• Two years previous healthcare, medical or laboratory experience
• Fluent in both English & Spanish

Additional Job Standards:

• Self-motivated and proactive, with the ability to work independently and take initiative.
• Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong attention to detail and excellent organizational abilities.
• Collaborative team player who contributes positively to group goals.
• Ability to manage multiple tasks, competing priorities, and frequent interruptions while maintaining a professional and composed demeanor.
• Flexible and customer-service oriented, with a strong focus on providing a positive experience for patients and stakeholders.
• High adaptability, able to pivot effectively in a dynamic environment.
• Proficient in communication across both phone and electronic channels
• Reliable and punctual, consistently adhering to schedules and meeting deadlines.
• Computer literate, with familiarity using Windows-based applications and common productivity tools.
• Ability to efficiently navigate between multiple computer programs with speed and accuracy.

At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!

Application Window: 10/19/26-10/26/26

Pay Range: $25

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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