Engineering Manager (Intune & macOS Device Management)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Key Responsibilities

Leadership & Team Management

• Manage and develop the Intune and macOS engineering teams, providing direction, coaching, and performance feedback.
• Lead global teams across multiple geographies and time zones, not limited to local office-based management.
• Define and drive the roadmap for device management services in alignment with enterprise priorities.
• Promote best practices in automation, zero-touch provisioning, and user experience.

• Oversee the design and implementation of Intune device policies, compliance standards, and Conditional Access.
• Oversee JAMF Pro operations including macOS baselines, enrollment, and integration with identity/security platforms.
• Ensure security integration with Microsoft Defender, Apple frameworks, and compliance requirements.
• Handle escalations and provide guidance on complex technical issues.
• Ensure all environments supported are enterprise-scale (>10,000 endpoints).
• Drive automation and remediation via scripting (PowerShell required).

• Ensure device management practices meet global IT and security standards.
• Partner with asset management, procurement, and finance teams to support lifecycle planning, cost allocation, and demand forecasting.
• Maintain consistent documentation, processes, and governance across teams.

• Act as the main point of contact for senior stakeholders regarding device management services.
• Work closely with IT operations, cybersecurity, and vendors to ensure service delivery and stability.
• Be available outside standard business hours as required, recognizing that this is not a strict 8-5 role.

• 10+ years of experience in enterprise endpoint/device management, with at least 5 years in a managerial or leadership role.
• Strong technical background in Microsoft Intune (Autopilot, compliance, Conditional Access, Defender integration) and macOS/JAMF (policy management, automation, Apple Business Manager integration).
• Demonstrated experience managing enterprise-scale environments (>10,000 endpoints).
• Hands-on expertise in automation and diagnostics using PowerShell.
• Experience leading distributed/global technical teams.
• Strong communication and stakeholder management skills.
• Ability to balance technical priorities, user needs, and cost management.

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• JAMF Certified Admin or Expert (JAMF 300 or higher)
• ITIL v4 Foundation