Manager, Industrial Print Services

Overview

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The Manager, IP Services reports to the IP/PP Solutions Manager with the purpose of providing technical leadership. Critical to this role is the ability to act as both a technical expert and relationship manager post installation. The Manager, IP Services will interact with technical inkjet resources within KMI and MGI. This person will manage a team (6-10 employees) that will include IP equipment specialists and IP/PP Analysts to support installation and service of MGI Industrial Print equipment.

Responsibilities

• Manage pre-sales and post-sales analyst efforts for all Industrial Print solutions within KMBS BUS.
• This person must possess both sales and technical skills and be capable of effectively articulating product and technology positioning to partner and customer audiences, at both a technical and a sales level.
• This person will act as the technical relationship manager prior to and following completion of installation.
• Foster a high-performance environment where staff can excel and provide our customers with exceptional support
• Coach, mentor, motivate and develop direct reports in performing their job responsibilities
• Assist in developing and growing the team in strength and efficiency
• Monitor performance statistics for individuals and identify areas of opportunity
• Write and conduct approved performance appraisals; conduct mentoring sessions with staff to discuss job performance
• Visit accounts on a reoccurring cycle to assess machine performance
• Create and apply action plans to improve machine performance and monitor to resolution including corrective action if necessary
• Implement quality control audits, process standardization and tracking
• Maintain the team field and phone support rotation schedule
• Research and resolve escalated calls from internal/external customers
• Participate in learning opportunities and stay current with latest technology
• Support MGI customer sites on a limited rotation basis
• Complete projects and tasks as assigned by management
• Participate in customer PAR reviews when needed

Within the pre-sales environment, this person will:

• Analyze customer needs and translate them into deliverable solutions.
• Demonstrate and enhance proposed solutions within targeted specialization
• Provide Dealer and Direct Industrial Print sales teams in with proposal support by documenting appropriate workflow and ROI Identify areas for third party integration and solutions opportunities
• Work with Industrial Print Logistical staff to smoothly transition proposed solutions to deliverable

Within the post-sales environment, this person will:

• Work with client including primary contact, operators and supporting staff, to ensure live-production projects are meeting objectives as to quality and workflow
• Provide fee-based project consulting on an ongoing basis once DandA is signed and all applications identified within the Statement of Work are properly functioning
• Act as the Technical relationship manager for non-service related technical discussions Interact with KMI Ink Jet defined point of contact for troubleshooting needs
• Help develop new opportunities and volumes within the account for other Industrial Print opportunities
• Ability to analyze complex workflows within the Industrial Print environment and develop Statements of Work Drive world class execution of complex implementations.
• Work well with clients to ensure solution suitability as well as overall product satisfaction.
• Lead pre and post sales training efforts for client, operators, and KMBS Analysts on Industrial Print products
• Work across teams (regional sales, corporate marketing, training, support and corporate accounts and government sales) to achieve increased revenue and brand awareness.

Qualifications

• Individual will have 10+ years' experience in the Production Print industry including offset and digital
• Individual will have at least 2+ years' experience in the Industrial print industry or an adjacent area bachelor's degree preferred or equivalent experience.
• Strong analytical and expert problem-solving skills, sales, and project management skills.
• Individual must have the ability to navigate complex organizations, develop trust-based relationships, and drive concrete results using a thorough understanding of applications software and hardware and their role in customer operations.
• Candidate must have proven ability to work with software technology partners at the business development and implementation level
• Have a strong drive and exhibit themselves as a results-oriented individual with experience leading complex sales and/or implementations within the Production Print arena
• This individual also must demonstrate strong professional maturity as well as strong cross-group collaboration and strategic thinking skills.
• Strong technical acumen and passion for learning new technologies.
• Self-starter who can manage ambiguity, chart a clear course and make tough decisions, and respond quickly to multiple issues.
• Ability to execute strategic thinking, customer orientation, open and effective communication
• Strong virtual team and extensive cross-group coordination/collaboration and very strong communication and partnership skills.
• Excellent verbal and written communications Skills
• Working knowledge of networking, PC and Mac workstations, workflow solutions and color management theory
• Travel is required, approximately 50% Ability to speak in public forum

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.