Workforce Planning - Time Series Forecasting Strategist -Quant Analytics Associate
Join the dynamic Workforce Planning organization, highlighting the chance to deliver quantitatively driven solutions and contribute to a team that supports various functions. The Workforce Planning (WFP) organization it is a part of Consumer and Community (CCB) Operations division. The Workforce Planning (WFP) Data Science organization is tasked with delivering quantitatively driven solutions to support the core WFP functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support).
As a Quant Analytics Associate - Time Series Demand Forecasting Advisor in Workforce Planning, you will be responsible for forecasting contact center demand at the daily and monthly time interval out to several years to assist with resource planning across CCB operations. The role is focused on time-series forecasting, inferential statistics, data analysis and consulting with stakeholders to understand and explain our dynamic business.
The role applies operational analytics and strategy tools to enhance the integrated planning process, identify enhancements to the overall the forecasting process while supporting the development of analytical tools. The goal is to provide business insights needed in ensuring that forecasts are appropriately planned and in line with expectations so that our contact center network is optimally staffed, service goals are being met, and budgets are appropriately planned.
Job responsibilities:
- Identify opportunities to enhance existing call volume and productivity forecasting process.
- Monitor, Evaluate, and Improve Forecast Accuracy: Regularly assess the accuracy of forecasts by comparing them with actual outcomes, implement improvements based on findings, and use common sense approaches to explain changes and reasons for error.
- Possess strong interpersonal skills for partnering with various levels of the organization and influencing results.
- Provide analytical leadership to cross-functional team structure that prepares detailed integrated forecasts across multiple lines of business, and segments.
- Take complex results and communicating them in an easily understood way, focusing on how specific results fit into the bigger picture.
- Explore opportunities for creating frameworks for automation using Python.
- Stay informed on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in forecasting to ensure the organization remains competitive and innovative in its approach.
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Required qualifications, capabilities, and skills:
- Applied knowledge of 3+ years' experience in business planning and processes: significant forecasting experience, and strong modeling background
- Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data.
- MS/PhD Degree in quantitative discipline such as Statistics, Economics, Applied Math, Computer Science, Data Science or Engineering
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion