WKO Reviewer Quality Control Manager - Vice President

The Corporate Investment Bank's Know Your Customer (KYC) team is at the forefront of safeguarding JP Morgan's reputation and financial assets by ensuring strict compliance with a wide range of regulations. Through a robust Global Operating Model, JP Morgan delivers a seamless, business-wide KYC process that spans all lines of business and every region, setting the standard for excellence and consistency across the organization.

As a Quality Control Manager within the Wholesale KYC Operations Reviewer team, part of Digital and Platform Services, you will lead a team of Reviewers in North America to ensure efficient and timely onboarding, renewal, and remediation of client KYC relationships at JP Morgan, working closely with the WKOR Production Team and key partners across Sales, Reference Data, Credit, Legal, and Compliance. Your responsibilities include managing end-to-end quality reviews of KYC profiles to meet corporate and regulatory standards for new clients, incremental business, periodic reviews, and remediation, leveraging strong AML and KYC expertise in a fast-paced, dynamic environment. You proactively drive process improvements and programs, utilize Excel and PowerPoint for reporting to senior leadership, and promote excellence, quality, respect, and inclusivity, while building strong relationships and maintaining effective communication in a risk- and quality-focused setting.

• Serve as a key point of contact for Regional and Global WKOR/Production Leads, Policy, and GFCC, managing escalations, action plans, and risk items
• Stay up to date on process, procedure, and regulatory changes, ensuring your team is aware of and adheres to all updates
• Identify, lead, and implement process improvements, providing subject matter expertise on critical process and technology initiatives aligned with WKOR's core objectives
• Oversee governance and location-specific tasks for Plano and Tampa Reviewer teams, proactively engaging with senior stakeholders
• Play an active role in the WKOR Target Operating Model Program, overseeing KYC record allocation, team capacity management, book of work, and quality control consistency
• Build, manage, and maintain strong stakeholder relationships for all deliverables and escalations, supporting NA entity types and international sales lines of business
• Lead, motivate, and develop your team through one-on-ones, skip-level meetings, coaching, and fostering a resilient, high-performing team culture
• Monitor team performance using scorecards, metrics, KPIs, and KRIs, ensuring SLAs and cycle times are met with minimal stakeholder escalations
• Engage in governance and quality assurance monitoring, analyzing error trends to prevent recurring issues and drive continuous improvement
• Provide subject matter expertise on key risks identified at all levels of KYC due diligence

• In-depth knowledge of the financial industry, with experience in high-profile operations and controls environments
• Demonstrated leadership and managerial expertise, with a strong drive to inspire and achieve team success
• Exceptional verbal and written communication skills, with the ability to influence stakeholders at all levels
• Advanced time management, organizational, risk management, team building, and strategic planning abilities
• Creative problem-solving skills, with a focus on accountability, ownership, and delivering effective solutions
• Proven ability to mobilize resources, navigate complex internal networks, and negotiate with senior leaders
• Track record of managing change and cultivating strong relationships and partnerships with stakeholders across the organization
• Excellent analytical and research skills, with keen attention to detail and the ability to thoroughly investigate and resolve issues

• Prior experience in KYC, AML, Compliance, Audit, Risk, Controls, or related fields
• Familiarity with a wide range of client types and structures, including SPVs, personal investment vehicles, trusts and foundations, governments, organizations, and banks
• Understanding of diverse financial products such as trade, escrow, treasury services, custody, and securities & collateral management
• Proficiency in basic reporting and presentation skills for effective communication with senior leadership
• Bachelor's degree or equivalent qualification