Transaction Processing Manager

You have operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody with strong people management skills and the ability to lead and motivate managers. This is the team for you.

As a Transaction Processing Manager within the Asset Servicing team at JPMorganChase, you will play a critical leadership role overseeing the end-to-end processing of corporate actions and income events that impact client portfolios and custody holdings. You will be responsible for managing daily operational activities, ensuring accurate and timely event processing, maintaining a strong risk and control environment, and delivering exceptional client service. You will lead and develop a team of professionals while driving operational excellence through effective resource planning, workflow management, and continuous process improvement.

The role requires close partnership with internal stakeholders, clients, and global operational teams to support business objectives, regulatory requirements, and strategic initiatives. Success in this position requires deep expertise across asset servicing operations, including corporate actions, income processing, reconciliations, settlements, custody, and risk management, coupled with strong leadership, communication, and change management capabilities. As a strategic people leader, you will help shape the future of the business by strengthening operational controls, improving efficiency, developing talent, and contributing to the ongoing evolution of Asset Servicing products and services.

Job responsibilities

• Manage the workflow through the life cycle of Corporate Action and Income products.
• Operational management and control of the daily workflow within the Asset Services team.
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning.
• Ensure all daily controls and processing are completed and signed off including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required.
• Provide direction and leadership to the team.
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization.
• Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities.
• Contribute to the strategic development of asset servicing products.

Required qualifications, capabilities, and skills

• Operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody.
• Strong people management skills, ability to lead and motivate managers.
• Strong ability to learn ongoing stream of new markets, products, and processes.
• Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines.
• Confident communicator in all mediums to both internal and external clients.
• Strategic thinker, able to review and implement process improvements.
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook.

Preferred qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.