Product Delivery Associate

Unleash your skills in product delivery, agile execution, and cross-functional collaboration at one of the world's most innovative financial organizations. As a Product Delivery Associate, you will support the delivery of customer-focused capabilities by helping teams plan work, clarify requirements, manage delivery artifacts, and monitor progress against outcomes. You will contribute to disciplined delivery across the product delivery lifecycle while applying continuous improvement and risk-and-control awareness to help the team deliver value safely and efficiently.

Job Responsibilities

• Partner with Product Managers and cross-functional teams to support delivery planning, execution, and continuous refinement of work aligned to customer needs.
• Apply agile practices to help teams manage ceremonies, track commitments, and maintain healthy work intake and prioritization.
• Support requirements gathering and definition by documenting scope, constraints, dependencies, and delivery considerations; help translate stakeholder inputs into clear delivery-ready requirements.
• Assist with product delivery lifecycle artifacts and traceability from discovery through release and operate, supporting quality gates and auditable delivery.
• Track delivery progress against agreed outcomes/OKRs and contribute to transparent status reporting, risks/issues tracking, and timely escalation when needed.
• Demonstrate foundational AI literacy by using AI responsibly to support analysis and delivery work (e.g., drafting, summarizing, requirements hygiene), and by reviewing AI outputs for accuracy and alignment to standards.
• Contribute to a culture of continuous improvement by identifying opportunities to reduce friction, improve quality, and strengthen predictable delivery.
• Apply risk, controls, and compliance awareness in day-to-day delivery activities (e.g., documentation, approvals, controls checks), escalating concerns appropriately.

Required qualifications, capabilities, and skills

• Agile practices - ability to drive predictable agile execution by keeping intake/backlog "ready," supporting planning/review/retro cadences, and tracking blockers/throughput signals to course-correct quickly
• Product delivery lifecycle (PDLC) management - ability to maintain discovery-to-release traceability and core PDLC artifacts; coordinate quality gates, handoffs, and release readiness so delivery is controlled and auditable
• Objectives & Key Results (OKR) definition and management - ability to translate work into measurable outcomes; maintain a lightweight review cadence; flag outcome risk early and drive course-correction actions with stakeholders
• AI literacy (prompting, evaluation, and responsible use) - ability to write clear prompts/constraints to get usable outputs, iterate to improve quality, sanity-check AI-generated content for accuracy and reliability, flag hallucinations/bias, ensure outputs align to organizational standards before use, stay current on relevant tools, and identify repeatable tasks where AI can safely speed up work with appropriate guardrails
• Stakeholder management - ability to operate effectively across stakeholder groups, align expectations and decision rights, and create clear communication paths for timely decisions
• Cross-functional collaboration - ability to co-create plans and decisions across disciplines, manage dependencies, and resolve conflicts constructively to keep delivery moving
• Customer centricity - ability to prioritize delivery decisions based on customer/client needs, ensuring features and trade-offs maximize value and satisfaction
• Escalation management - ability to surface risks/issues early with impact and options, elevate appropriately, and drive closure to prevent timeline slippage
• Risk, controls, and compliance management - ability to follow required controls and documentation steps, identify control gaps early, and escalate issues appropriately to prevent downstream delivery risk

Preferred qualifications, capabilities, and skills

• Continuous improvement - ability to identify small, practical process changes, test and implement improvements, and standardize what works via checklists/templates
• New product development - ability to support discovery and validation activities, contribute to lightweight experiments/prototypes, and translate learnings into delivery actions
• Requirements gathering and definition - ability to capture key requirements, scope, and constraints, draft acceptance criteria, and keep requirements documentation clean enough to reduce rework
• Financial acumen and management - ability to support budget and forecast awareness, understand unit economics/trade-offs, and operate within financial policy and regulatory expectations
  
  Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.