Principal Technical Program Manager - Digital Platform

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager- Digital Platforms at JPMorgan Chase in the Commercial and Investment Bank- Digital and Platform Services, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

The Commercial & Investment Bank (CIB) is investing heavily in digital for a best in class client experience. Our CIB digital platform provides the underlying technology to deliver our research insights, products, and services to clients. The Technical Program Manager role will coordinate execution of our strategic investment in reusable platform components that will improve the usability of our digital properties. Examples of reusable platform components include client login (i.e., CIAM), end user analytics, and our design system. The role will collaborate closely with digital platform product and engineering leads on prioritization of investments, delivery of platform components, and adoption of the components by teams who host digital channels on the platform. This role requires a mix of problem solving, fluency in how digital is built behind the scenes, and top down communications with senior stakeholders.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Integrate program roadmap with workstreams, including digital platform component delivery, digital platform component adoption, and dependencies
• Collaborate closely with digital platform leaders and digital platform stakeholders to understand incentives, constraints, and priorities and drive delivery through organizational alignment and buy-in
• Go beyond coordination, and provide thought leadership for early warning on potential roadblocks, frame problem statements, propose solutions, get buy-in, execute, and escalate when needed
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Extensive experience with execution of customer/client-facing digital strategy
• Knowledge and fluency in digital technology concepts including the software development lifecycle (SDLC) for making changes to applications, high level network topology, high level concepts for identity and access management (IAM)
• Proven entrepreneurial drive to identify opportunities for impact and influence others to take action
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Proven track record of successfully managing large programs with strategic investments
• Comfort with ambiguity, particularly with technical problems that require a novel solution that has not yet been proven

Preferred qualifications, capabilities, and skills

• Experience in financial services

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): New York, NY, Charlotte, NC, Tampa, FL, Plano, TX

Job ID: JPMorgan-210666006

Employment Type: FULL_TIME

Posted: 2025-09-16T19:07:59