Payments Commercial Card Fraud Product Director - Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Commercial Card, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Define the vision, strategy and roadmap specifically for fraud prevention and detection products by collaborating with software engineering, data science and operations to build and implement scalable solutions that balance risk reduction with a client-centric user-experience
• Define product requirements, prioritize features based on business value, integrate third-party tools and tracking KPIs like detection accuracy and false positive rates to continuously improve the product
• Develop and execute a comprehensive multi-year roadmap for fraud detection, prevention and case management tools, prioritizing features and improvements based on fraud risk reduction, business value and positive customer experience
• Translate complex fraud use cases and customer needs into clear product requirements, workflows and success metrics
• Evaluate and integrate third-party fraud-tool vendors, build custom in-house tools and stay current on emerging fraud trends and technologies
• Develop deep domain expertise in customer workflows, empathize with customer pain points and business risks, and champion customer need within the organization
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Own product performance and is accountable for investing in enhancements to achieve business objectives
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation

Required qualifications, capabilities, and skills

• Deep knowledge of fraud methodologies, bad actor tactics, and countermeasure technologies within the commercial card domain and industry
• Strong analytical and interpretive skills to solve complex problems and design innovative solutions
• Strong business acumen that enables focus on the delivery of game-changing outcomes through strategic planning and execution excellence.
• An obsessive focus on understanding and addressing the needs of both internal and external customers
• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Client-provided location(s): New York, NY, Wilmington, DE, Tampa, FL, Chicago, IL, Jersey City, NJ

Job ID: JPMorgan-210669081

Employment Type: FULL_TIME

Posted: 2025-09-20T19:07:32