Operations Senior Specialist I - Courier and Mail Delivery Driver - Operations

Join a fast-paced, supportive team where your reliability and attention to detail make a direct impact every day. In this role, you will help keep mail, packages, and business-critical deliveries moving accurately and on time. If you take pride in safe driving, organized work, and excellent service, this opportunity offers meaningful daily variety. You will be part of a team that values dependability, communication, and doing the job right.

As an Operations Senior Specialist I - Courier and Mail Delivery Driver - Operations in Operations, you will provide daily courier service within a defined local service area while supporting mail sorting and internal distribution. You will complete multiple pickups and deliveries each day, operate a 20-foot box truck that does not require a commercial driver's license, and ensure items are routed to the correct departments and drop locations. You will help us deliver accurate, timely, and professional service in a high-volume environment.

Job responsibilities

• Complete daily delivery runs within the assigned local service area, within a 50-mile radius of Ruston, Louisiana.
• Operate a 20-foot box truck safely and responsibly; a commercial driver's license is not required.
• Perform multiple pickups and deliveries each day while meeting route schedules.
• Verify items, delivery details, and destinations to support accurate and complete deliveries.
• Sort incoming and outgoing mail and prepare items for department distribution.
• Deliver mail and packages to the correct departments and designated drop locations.
• Maintain professionalism and provide excellent service to internal customers.
• Follow safety procedures, traffic laws, and location-specific requirements.
• Communicate route updates, delivery issues, or delays promptly to the supervisor or team.
• Support shipping, receiving, mailroom, intake, preparation, and image capture tasks as needed.
• Cross-train in other areas during downtime to support team priorities.

Required qualifications, capabilities and skills

• Valid driver's license and ability to operate vehicles safely and responsibly.
• Ability to operate a 20-foot box truck; a commercial driver's license is not required.
• Reliable transportation to and from work.
• Ability to work in a fast-paced environment with frequent stops and time-sensitive deliveries.
• Strong attention to detail to support correct routing and delivery.
• Dependable and punctual, with the ability to work independently and stay aligned with team priorities.
• Strong interpersonal and customer service skills.
• Team-first approach and willingness to support changing operational needs.
• Ability to lift and carry mailroom and delivery items, including packages, bins, and trays, up to 50 pounds.
• Ability to operate a forklift safely.

Preferred qualifications, capabilities and skills

• Prior courier, delivery driver, mailroom, or logistics experience.
• Familiarity with local roads and routes within the assigned service area.
• Experience with basic tracking, logging, or delivery documentation.
• Strong organizational skills and ability to manage multiple pickups and drop-offs each day.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.