Loan Servicing Associate I
Join a team where your expertise shapes the future of lending services. At JPMorganChase, you'll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us.
Job summary
As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You'll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth.
You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You'll play a key part in maintaining high service standards and supporting the firm's long-term goals.
Job responsibilities
- Interpret and manage loan documents for assigned portfolios
- Ensure compliance with loan terms and deadlines
- Identify and resolve loan servicing issues within established policies
- Collaborate with internal and external stakeholders to facilitate discussions and negotiations
- Propose and implement improvements to loan servicing processes
- Provide training and guidance to junior team members
- Manage projects and support operational initiatives
- Apply strategic planning and time management to align operations with goals
- Maintain accurate records and documentation
- Support client service operations and enhance satisfaction
- Adhere to service level agreements in a high-volume, deadline-driven environment
Required qualifications, capabilities, and skills
- Two years of experience managing and interpreting loan documents in a financial institution
- Proficiency in conflict management and negotiation
- Strong critical thinking and problem-solving abilities
- Experience training and guiding others in loan servicing tasks
- Advanced strategic planning and time management skills
- Ability to work efficiently in a fast-paced, high-volume environment
- Strong organizational skills and attention to detail
- Effective communication and interpersonal skills
- Demonstrated ability to work independently and as part of a team
- Commitment to maintaining compliance and service standards
- Willingness to learn and adapt to changing priorities
Preferred qualifications, capabilities, and skills
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- Experience collaborating with cross-functional teams to enhance client service
- Flexibility and adaptability in dynamic environments
- Positive attitude and motivation to contribute to team success
- Self-starter with initiative and curiosity
- Strong relationship-building skills
- Ability to ask thoughtful questions to improve understanding and performance
- Supportive and collaborative approach to teamwork
Required or additional information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion