Legal Operations Associate - Case Oversight and Administration Team

Help guide operational excellence for one of the world's largest in-house litigation departments. You will be part of a fast-paced, collaborative team that values inclusion and strong partnership. In this role, you will be the front door for incoming legal and non-legal materials, applying sound judgment to triage and route matters. Your work will help protect the firm by identifying urgency and risk indicators early and escalating them promptly. If you enjoy making decisions within clear guidelines and supporting attorneys with high-quality intake, this role offers meaningful impact.

As a Legal Operations Associate in the Case Oversight and Administration Team, you support litigation matters by reviewing incoming materials, applying intake criteria, and ensuring issues are routed and escalated appropriately. You help us maintain consistent, auditable processes and reliable case data so our attorneys and partners can act quickly and confidently. You work closely with Legal teams and business partners, communicating clearly while protecting confidentiality and accuracy. You contribute to an inclusive team culture where we collaborate, share knowledge, and prioritize doing the right thing when risk indicators appear.

Job responsibilities

• Triage incoming legal and non-legal documents and communications and route items to the appropriate Legal team or business unit
• Apply intake policies, procedures, and routing criteria to make timely, consistent decisions
• Document key facts, rationale, and next steps in the case management system
• Identify risk indicators and escalate matters promptly in line with established protocols
• Distinguish routine items from high-priority matters requiring specialized review or immediate action
• Summarize intake materials for attorneys and stakeholders, including parties, deadlines, requested actions, and key allegations
• Communicate professionally with internal stakeholders, business partners, and outside counsel while maintaining confidentiality
• Research and locate relevant information across internal systems to support intake and routing decisions
• Validate intake data for accuracy, completeness, and usability to support attorney decision-making
• Maintain electronic case files by uploading, tracking, organizing, and managing case-opening and trailing documents
• Maintain data integrity and audit-ready records to support reporting and oversight

Required qualifications, capabilities, and skills

• 5 years of relevant experience as a litigation paralegal in a law firm or in-house legal department, or equivalent experience in the financial industry
• Demonstrated ability to review litigation-related documents, including pleadings, subpoenas, demands, and legal correspondence
• Demonstrated ability to apply defined guidelines to make triage decisions and escalate when risk or ambiguity is identified
• Strong analytical, organizational, and time management skills, with the ability to manage multiple priorities in a fast-paced environment
• Strong research skills, including the ability to locate and confirm relevant information across internal systems
• Excellent written and verbal communication skills, including the ability to create clear, concise summaries for legal and non-legal stakeholders
• High attention to detail and commitment to accurate recordkeeping
• Demonstrated ability to handle sensitive information and maintain confidentiality

Preferred qualifications, capabilities, and skills

• Knowledge of financial industry laws and regulations relevant to litigation intake and risk assessment
• Experience working with legal case management systems and intake workflows
• Experience supporting litigation intake, service of process, or deadline-driven document handling in a high-volume environment
• Experience identifying and escalating risks such as privacy concerns, preservation triggers, reputational sensitivity, or high-exposure matters

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.