Control Manager - Consumer and Community Banking - Senior Associate

Join JPMorgan Chase and help shape the future of risk and control management. As a Senior Associate, Control Manager, you'll have the opportunity to grow your career while making a meaningful impact on our business. You'll join a team that values innovation, collaboration, and continuous improvement, and your expertise will help us deliver best-in-class risk management and operational excellence.

As a Senior Associate, Control Manager in the Consumer and Community Banking team, you will play a key role in building and enhancing our control framework. You will partner with stakeholders to proactively identify and address risks, ensuring our operations remain resilient and compliant. You'll work closely with diverse teams, foster a culture of innovation, and help drive strategic initiatives that support the firm's mission and values.

You will collaborate with stakeholders across Legal, Compliance, Audit, and Risk to deliver integrated solutions and support the continuous improvement of our control environment. This role offers the opportunity to influence business decisions and contribute to the success of our Consumer and Community Banking organization.

• Partner with and advise stakeholders to analyze risks and controls across the business, proactively find gaps or new risks, and identify root causes to advise solutions.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
• Take active ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
• Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.

• 5 years of experience in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Independently applies risk management practices in routine situations, voices concerns, executes escalation procedures, and assists others with standard risk matters.
• Analyzes routine and moderately complex data, critically evaluates information, identifies key issues, recognizes patterns and trends, and assists with analytical tasks.
• Utilizes change management resources, applies standard approaches to minimize disruption, supports stakeholders through moderate change, and escalates complex matters when needed.
• Reads, writes, and communicates data in routine contexts, applies appropriate controls, delivers clear insights, and assists with standard data tasks.
• Makes sound decisions in routine and moderately complex situations, evaluates alternatives, engages stakeholders, and delivers timely, fact-based decisions.
• Influences others using facts and data, facilitates mutually acceptable solutions, engages productively across the business, and escalates complex matters when necessary.
• Establishes productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement.
• Presentation Skills: Creates and delivers effective presentations to peers, managers, and stakeholders, applies sound design principles, and assists with presentation preparation.
• Recognizes interrelated components in routine and moderately complex situations, describes impacts of changes, and applies systems thinking to problem-solving.
• Accepts responsibility for individual and team outcomes, collaborates across functions, promotes an inclusive environment, and works productively with peers and stakeholders.
• Policies, Procedures, and Regulatory Requirements: Demonstrates policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation.
• Identifies automation and ML opportunities, evaluates appropriateness based on complexity and impact, communicates benefits to stakeholders, and assists others with assessments.
• Independently captures and documents project insights, participates in knowledge sharing, applies lessons learned to improve work quality, and assists others with documentation.

• Experience with digital risk management and agile methodologies.
• Prior involvement in control program projects or regulatory compliance initiatives.
• Advanced degree or relevant certifications in risk management, compliance, or related fields.
• Experience working in a large, matrixed organization.