Join J.P. Morgan Wholesale Payments, a global leader in cash management, liquidity, commercial card, FX, escrow solutions, and merchant services. to develop your career by delivering best-in-class service and building deep relationships to achieve 100% client satisfaction.
As a Client Service Account Analyst within J.P. Morgan Wholesale Payments, you will serve as the primary point of contact for our clients, ensuring they receive exceptional service experiences. Your role will involve building strong relationships with key contacts, identifying opportunities for process improvements, and conducting regular service reviews to maintain seamless client experiences.
Job Responsibilities:
- Manage the client experience across all aspects of their day-to-day relationship with JPMorgan.
- Maintain an accurate and active service temperature check for all clients within your portfolio.
- Identify and remediate service issues impacting clients.
- Understand organizational structures to communicate and resolve client issues promptly and effectively.
- Anticipate client servicing needs and provide appropriate support and solutions, becoming the client's champion.
- Assist in developing and executing service plans focused on process improvements for clients.
- Promote the use of electronic service tools to help clients easily access payment-related information.
- Analyze the end-to-end payment process to identify efficiencies.
- Participate in and support WP business initiatives that positively impact the client experience.
- Identify and communicate opportunities for WP product development internally.
- Develop strong and trusted internal partnerships with Sales, Operations, Product, and other lines of business.
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Required Qualifications, Capabilities, and Skills:
- Fluent in English (in speaking, reading and writing).
- Fluent in Arabic.
- Min. 2 years recent of client service experience.
- Excellent verbal and written communication skills, including executive communication skills.
- Ability to work effectively under pressure.
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
- Ability to develop and mobilize internal networks, key stakeholders, and associated resources.
- Strong customer-facing and relationship management experience.
- Keen interest in the banking digital technology transformation agenda.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.