Join our dynamic Client Account Services team and shape the future of client access management. Be at the heart of transformational change and technology innovation, driving excellence in service delivery.
As a Client Data Analyst in the Client Account Services (CAS) - Custody Entitlements Team, you will manage electronic banking access for Securities Services clients. You will liaise with internal and external stakeholders, including Clients, Client Service/Solutions, Middle Office, and Help Desk, to understand client requirements, manage inquiries, and control access. Your role requires a clear understanding of the Securities Services business and the ability to deliver best-in-class solutions.
Job Responsibilities:
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- Complete client instructions and queries with timeliness and accuracy, adhering to standard operating procedures and service level agreements.
- Perform validations on client instructions and administer user access to electronic banking products in a controlled manner.
- Identify operational risk scenarios and propose mitigation strategies.
- Assist Clients, Client Service, Middle Office, and Help Desk in resolving concerns.
- Anticipate and manage escalation-prone scenarios proactively.
- Promote and drive continuous improvement initiatives.
Required Qualifications, Capabilities, and Skills:
- Minimum of 1 year experience in a client liaison role in a financial organization.
- Strong verbal and written communication skills for client interaction.
- Comfortable dealing with both internal and external clients.
- Strong analytical skills and ability to work in a fast-paced environment.
- Proven skills in time management and attention to detail.
- Capacity to work under time-sensitive business deadlines independently.
- Amenable to work on a night-time schedule following North America hours.
Preferred Qualifications, Capabilities, and Skills:
- Proficiency in Microsoft Office suite of applications.
- Flexible to work in shifts.
- Experience with new age tools like Alteryx, Tableau, Xceptor, etc.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.