Banker Support Operations - Vice President

Join our Chase Banker Support operations team that provides assistance to branch employees supporting 5,000 Chase branches across the United States as well as a limited number of clients. You will be instrumental in providing guidance and leadership for your team with functional responsibilities, as well as build partnerships for elevating client experience across lines of business.

As an Account Manager III (Vice President) within Banker Support Operations, you will manage day to day operations for our Banker Support team as the Manila Site Leader. You would be involved in leadership of a team of approximately 125 full-time employees with 5-6 direct reports. You would closely coordinate and work with other enterprise operations sites to ensure business goals and objectives are met. You will provide our team of Banker Support Specialists with the leadership to help provide exceptional client experience in a fast moving, dynamic environment. You will be exceptional in building partnerships, taking ownership, and influencing change across organizations to provide improved support paths for critical items, as well as a flexible problem solver that leads by example.

• Provide overall leadership and direction to the function.
• Manage performance on metrics that drive site and organization performance.
• Consistently review existing processes, identify trends, and generate innovative solutions that enhance client experience and operational efficiency.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Set expectations with regular review for direct reports, regarding positive motivation and leading through accountability towards improving department competency /performance ratings.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Foster and champion High-Performance Culture where people are empowered to make decisions that affect their work/environment.

• 5+ Years of leadership experience as a manager of managers in a dynamic work environment.
• Quick learner with strong decision-making capabilities and the ability to identify problems and propose solutions.
• Proven ability to lead, coach, and mentor at all position levels as well as consistently maintain high performance level especially in stressful situations.
• Experience building strong relationships with internal and external business unit stakeholders to help facilitate successful achievement of goals.
• Ability to create and achieve a desired future state vision through influence on group and individual goals.
• Strong decision-making capabilities and the ability to identify problems and propose solutions.
• Strong attention to detail, organizational, written/verbal communication, and presentation skills to senior and executive management.