Join our Securities Services technology group to lead support and maintenance of innovative solutions. Unlock your potential in a growing business area with real career progression opportunities.
Job Summary:
As an Applications Support Engineer within the Securities Services technology group at JPMorganChase, you will support technology solutions for various products within Securities Services. You will play a key role in maintaining both in-house built and vendor applications across traditional distributed architectures and modern cloud architectures. Collaborate with APAC lines of business and wider technology teams to drive resolution across the Securities Services technology stack, providing direct technology support to business and operations teams in Manila and across APAC.
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Job Responsibilities:
- Provide business-facing technology support to business and operations groups across the Asia Pacific region.
- Collaborate within a follow-the-sun support model with global counterparts.
- Develop and support automation tooling to improve platform reliability and team productivity.
- Manage production technology incidents to resolution, ensuring timely engagement, escalation, and effective communication to business, technology, and vendor partners.
- Perform post-incident analysis, identifying, tracking, and implementing preventative measures.
- Act as Subject Matter Expert (SME) for key applications, maintaining global best practice and hygiene standards.
- Contribute to the development of tools, frameworks, and techniques to improve productivity and quality of production support, adopting SRE principles.
Required Qualifications, Capabilities, and Skills:
- 5+ years of experience in technology for the financial and banking sector.
- Graduate diploma or degree in computer science.
- Functional and technical skills in trade life cycle to settlement, position management, valuation, asset servicing.
- Support management skills: design and use monitoring dashboards, generate service KPIs, reports on service stability and performance, log & message bus monitoring (Splunk, ELK, Geneos, AppDynamics, DynaTrace).
- Proven track record in incident & problem management, performing post-incident analysis, and implementing preventative measures.
- Excellent interpersonal relationship and communication skills.
Preferred Qualifications, Capabilities, and Skills:
- Experience supporting Linux and RDBMS-based applications.
- Proficiency in scripting languages such as Perl, Python, Linux/UNIX shell.
- Database experience with Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake.
- Familiarity with telemetry & application performance monitoring tools (Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos).
- Experience with schedulers like Control-M / Autosys.
- AWS experience & certification, including core AWS services (EC2, S3, EKS, RDS, Cloudwatch & DataDog).
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.