Client Success Specialist
1 month ago• Flexible / Remote
Neenah, WI
This job is no longer available.
Requisition #: 20335
Functional Area: Client Service
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: M-F, 8 a.m. - 4:30 p.m.
Position Summary
The purpose of this position is to pro-actively engage existing clients to advocate for their successful utilization of Technology Solutions offerings. This role will help resolve routine support issues, educate users in under-utilized areas of the solution, identify new opportunities for sales to expand services, and provide critical feedback to key stakeholders in respect to product issues, potential enhancements, and mitigation of risk to increase customer retention.
The Client Success Specialist is the continuous point of contact for clients. The Associate is expected to maintain a minimum of 90% account retention.
- Client Success Specialist I - Primarily assigned to small to mid-sized clients.
Job Responsibilities
- Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface between J. J. Keller and the client, to inlcude such tasks as:
Want more jobs like this?
Get jobs in Flexible / Remote delivered to your inbox every week.
- Frequently contacting assigned accounts to build/enhance relationships and clients' understanding of the solution.
- Educating clients on unused or misunderstood areas of the solution and best practices.
- Promoting better adoption of enterprise solution with their organization.
- Successfully transiting clients from implementation, ensuring training was successful and shoring up any gaps.
Qualifications
Experience:
- 2+ years of customer service experience, preferably in a high-volume, service environment.
- Experience supporting mobile applications or cloud-based applications a plus.
- Experience with smartphone applications.
Education:
- High School Graduate or General Education Degree (GED).
Other Skills/Qualifications:
- Must be proficient in the use of a PC and MS Office Suite.
- Ability to learn and utilize a variety of software applications.
- Strong technical aptitude and interest.
- Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
- Effective time management to balance needs of escalated clients, while engaging with entire account base.
- Commitment to providing outstanding client service.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Cloud, Compliance, Law, Social Media, Consulting, Technology, Legal, Marketing
Client-provided location(s): Flexible / Remote, Neenah, WI
Job ID: JJ_Keller-1343369500
Employment Type: FULL_TIME
Posted: 2025-11-18T18:29:40
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- On-Site Gym
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- On-Site Cafeteria
- Casual Dress
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Profit Sharing
Professional Development
- Leadership Training Program
- Associate or Rotational Training Program
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
Diversity and Inclusion