Technical Writer - Revenue Cycle

Overview

Revenue Cycle Operations needs an enthusiastic, assiduous, and fast-paced technical writer who can effectively collaborate with stakeholders and subject matter experts to develop clean, concise, easy-to-read documentation for Revenue's various systems and accounts. They must also be able document in and serve as admins of Insight Global's documentation management software, Zavanta. Helping Revenue standardize its many operations and enhancing the relationship between Operations and Sales.

Responsibilities

• Support the maintenance and organization of document repositories, ensuring version control and accessibility.
• Conduct independent research and consult with SMEs to understand, question, and refine the information/processes being documented.
• Understand and condense complex information/processes into clear and concise documentation.
• Coordinating with SMEs on updating or creating SOPs for accounts within their respective portfolio.
• Assist in drafting, formatting, and updating documentation under the guidance of a senior technical writer.
• Participate in team meetings and collaborative sessions to observe and contribute to discussions with stakeholders and subject matter experts.
• Become proficient in the Zavanta platform, to ensure effective management and organization of documentation.
• Seek opportunities to suggest improvements to documentation processes, fostering a mindset of continuous improvement.
• Build relationships with team members and SMEs, developing communication skills essential for effective technical writing.