Program Manager, Technical Services Delivery

Overview

The Program Manager oversees operational and quality delivery of the projects within their portfolio. This position ensures effective project design and execution while fostering strategic relationships. Manages employees focused on strategic, business and action plans to achieve specified goals and objectives.

Responsibilities

• Oversee, manage, and provide training to Project Managers and Coordinators
• Serves as the primary escalation point of contact for project and internal stakeholders
• Ownership of complex programs/projects
• Teach and perform operational practice tasks
• Creation and standardization of documentation of program, customer or service offering artifacts in addition to responsibilities for enhancements and version control
• Support and create practice specific training and knowledge
• Serve as a direct manager to consultants.

Not limited to but including:
• Effectively communicate roles and responsibilities to accomplish project objectives
• Build a balanced relationship and provide performance feedback
• Manage culture to drive team performance
• Offer any professional support needed
• All other job duties as assigned

Qualifications

• Minimum of 6-8 years of project/program management, related professional experience and/or PMI certification
• Excellent oral and written communication skills
• Ability to understand, articulate and provide impactful value to a service offering, customer or business
• Excellent presentation skills and experience presenting to senior management
• Ability to communicate effectively with both technical and non-technical individuals
• Ability to effectively influence and communicate with all levels of stakeholders
• Excellent meeting, workshop, and facilitation skills with proven knowledge of fostering participation and collaboration in small and large groups
• Demonstrated track record of managing and delivering program or portfolio financial management
• Proven client interfacing and in-person communication skills
• Proven track record of establishing and maintaining cross-team relationships and collaboration