Consultant Onboarding Specialist

Overview

The Insight Global Consultant Onboarding Department is seeking an Onboarding Specialist who is passionate about
providing a seamless onboarding experience for our Consultants while mitigating risk to the company by ensuring all
Consultants meet Insight Global and Client onboarding criteria prior to beginning assignment

Responsibilities

• Manage a high-volume workload with urgency and efficiency.
• Initiate and ensure accurate and timely completion of onboarding activities through multiple systems, including, but not limited to, ComTrak, ATLIS, Onboarding365, E-Verify, NAVEX, First Advantage, etc.
• Inform newly hired Consultant of their required onboarding activities via email & telephone.
• Communicate daily progress updates to Consultant and Internal Sales team, escalating when needed to ensure a seamless onboarding experience.
• Review results and/or completion of onboarding activities to ensure accuracy and compliance with state, federal, and local laws, as well as Insight Global and Client standards.
• Stay informed of onboarding activities and changing requirements to ensure compliance with policies and procedures related to background checks, drug screens, work authorizations, client specific documents, required trainings, payroll documents, etc.
• Collaborate with Screening Team to assess potential background check delays, as well as proactively work to adjudicate applicable searches.
• Build cross-divisional partnerships with Sales, Compliance, Legal, Contracts, Payroll, HR, etc. to gather insight, ensure a streamlined processes, and maximize productivity and accuracy in onboarding.
• Assist in implementing and adopting new processes to improve the Consultant experience and boost Department performance.

Qualifications

• 1+ year of Onboarding, Compliance, and/or Customer Service experience
• Capable of thriving in a fast-paced, production-driven environment.
• Clear and concise communication skills.
• Attention to detail and accuracy.
• Strong time management and organization skills.
• Proven ability to work independently and as part of a team.
• Adaptable to changing priorities and processes.
• Courage to take action and determination to deliver results.
• Strong Excel, data entry, research and time management skills.
• Staffing industry experience is a plus.
• Ability to follow hybrid in-office/remote policy (Tuesday - Thursday).