Technical Process Specialist

Job Description

Role: : IT Support Specialist
Location: Linnavuori, Suolahti- Finland

About us:

Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We're looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.

What You'll Do
As part of our IT Support team, your responsibilities will include:

• Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals
• Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications
• Troubleshooting LAN, WLAN, and VPN connectivity issues
• Performing preventive maintenance on IT equipment
• Managing deployment and decommissioning of IT hardware
• Providing timely, clear, user-friendly technical support
• Documenting support activities and asset movements in the ticketing system
• Escalating complex issues to specialized teams (network, systems, server)
• Following IT policies, security standards, and compliance guidelines
• Occasionally traveling (3-4 times per month within 20-30 km) to provide onsite support
• Offering secondary VIP support in line with SOPs and training

What You Bring
We'd love to hear from you if you have:

• 3-4 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands-on experience handling hardware and software troubleshooting
• Understanding of TCP/IP, DNS, DHCP, WLAN
• Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)
• Excellent diagnostic and problem-solving abilities
• Strong communication skills - able to explain technical concepts clearly
• Ability to work independently and prioritize tasks effectively
• Physical ability to lift and move IT equipment (PCs, monitors, etc.)
• Fluency in Finnish plus English
• Mandatory valid driver's license

Why Join Us?

• Opportunity to work with modern technologies
• Collaborative and supportive team culture

Growth opportunities within a dynamic IT environment