Senior Manager - Customer Infrastructure Services (CIS)

Senior Manager - Customer Infrastructure Services (CIS)

Work Mode
Hybrid (combination of remote and on-site work)

Who you are,
Strategic leader with a business focus, responsible for overseeing infrastructure services (on-premise and cloud) for our client in Chile. The role focuses on the quality of service, the relationship with stakeholders and the support of new business opportunities.

Main Responsibilities - Monitor and evaluate the quality of current CIS services delivered to the client
- Build and maintain strong relationships with key stakeholders
- Act as a point of contact for infrastructure-related needs and escalations
- Collaborate with technical teams to ensure that services are aligned with business objectives
- Identify and support new business opportunities according to the client
's requirements- Coordinate with internal and external teams to ensure continuity and improvement of the service
- Contribute to strategic planning and service roadmap
- Support in governance, reporting and performance reviews
Requirements

- University degree in Administration, IT Management or related career
- More than 10 years of experience in infrastructure services or customer-facing roles
- Solid knowledge of IT service delivery (on-premise and cloud)
- Excellent communication and stakeholder management skills
- Experience working with business clients in Chile

Desirable

- Experience in sectors such as mining, energy or industry
- Familiarity with service management frameworks (e.g. ITIL)
- Bilingual (Spanish/English)
- Strong analytical and problem-solving skills

Kindly share English profile only, with net salary expectations (renta líquida mensual)