Senior Manager - Customer Infrastructure Services (CIS)
Senior Manager - Customer Infrastructure Services (CIS)
Work Mode
Hybrid (combination of remote and on-site work)
Who you are,
Strategic leader with a business focus, responsible for overseeing infrastructure services (on-premise and cloud) for our client in Chile. The role focuses on the quality of service, the relationship with stakeholders and the support of new business opportunities.
Main Responsibilities - Monitor and evaluate the quality of current CIS services delivered to the client
- Build and maintain strong relationships with key stakeholders
- Act as a point of contact for infrastructure-related needs and escalations
- Collaborate with technical teams to ensure that services are aligned with business objectives
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- Identify and support new business opportunities according to the client
's requirements- Coordinate with internal and external teams to ensure continuity and improvement of the service
- Contribute to strategic planning and service roadmap
- Support in governance, reporting and performance reviews
Requirements
- University degree in Administration, IT Management or related career
- More than 10 years of experience in infrastructure services or customer-facing roles
- Solid knowledge of IT service delivery (on-premise and cloud)
- Excellent communication and stakeholder management skills
- Experience working with business clients in Chile
Desirable
- Experience in sectors such as mining, energy or industry
- Familiarity with service management frameworks (e.g. ITIL)
- Bilingual (Spanish/English)
- Strong analytical and problem-solving skills
Kindly share English profile only, with net salary expectations (renta líquida mensual)
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)