Senior Domain Lead

Infosys Brazil is looking for professionals with the profile of HR Operations Lead join our team.

Main activities and responsibilities:

The professional will be responsible for the end-to-end management of HR operations for Latin America, leading HR Operations, Payroll, Benefits, Talent Acquisition, Talent Management, and HR Service Desk processes, while ensuring compliance, quality, operational efficiency, and alignment with the organization's global objectives.

• Leading multicultural and multidisciplinary teams, ensuring the delivery of HR services with a focus on quality, SLAs, productivity, and internal customer satisfaction.
• Ensuring the efficient execution of employee lifecycle processes, payroll, benefits administration, recruitment, and talent management.
• Acting as the primary liaison between LATAM operations, the client, and global leadership, particularly with the India-based corporate structure.
• Managing operational metrics, SLAs, KPIs, risks, incidents, and compliance initiatives, ensuring adherence to corporate policies and regulations such as LGPD and GDPR.
• Leading continuous improvement, digital transformation, automation, and process standardization programs to drive efficiency gains and reduce operational risks.
• Managing process transitions, Knowledge Transfer (KT) activities, Go-Live, and operational stabilization within the BPM framework.
• Overseeing budget, capacity, headcount, and contractual obligations, ensuring financial sustainability and support for operational growth.
• Fostering talent development, succession planning, and team upskilling, while strengthening a culture of accountability, collaboration, and continuous improvement.

Required Qualifications:

• Advanced English communication skills.
• Availability for a hybrid work arrangement in Nova Lima, MG.
• HR Operations / Employee Lifecycle.
• Payroll & Benefits.
• BPM / BPO / Shared Services.
• Talent Acquisition & Talent Management.
• SLA, KPI, and operational governance.

Additional information:
Type of work: CLT, Flexible hours.
Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.
Career: Global work on national and international clients and/or projects, possibility of international career movement.