Salesforce Technology Lead

Infosys -- Salesforce Technology Lead

• An experienced Salesforce Automotive Cloud SME to lead the design, implementation, and optimization of Salesforce Automotive Cloud based eCommerce solutions.
• The ideal candidate will bring a deep understanding of both Salesforce architecture and the automotive industry's unique customer journeys, D2C commerce and data models.
• The candidate will work closely with business stakeholders, technical teams, and external partners to deliver scalable CRM solutions that enhance customer engagement and drive operational efficiency across the automotive lifecycle.
• Strong understanding of automotive industry operations, including OEM-dealer relationships, vehicle lifecycle, and customer experience challenges.
• Hands-on experience with Automotive Data Foundation (ADF), Lead & Opportunity Management, and Vehicle Graphs.
• Experience in integrating Salesforce with DMS, ERP, and marketing automation platforms.
• Serve as the primary subject matter expert on Salesforce Automotive Cloud and related technologies.
• Design, implement, and manage scalable CRM solutions tailored to automotive use cases (e.g., sales, service, connected vehicle, digital retail).
• Translate business requirements into system design, configuration, and customized solutions.
• Collaborate with cross-functional teams (marketing, sales, service, IT) to define and improve customer journeys.
• Integrate Salesforce with Dealer Management Systems (DMS), IoT platforms, CDPs, ERP, and third-party tools.
• Develop and optimize data models for vehicles, households, dealers, and service events using the Automotive Data Foundation (ADF).
• Leverage Einstein AI, CRM Analytics, and automation to drive personalization and insights.
• Excellent communication and stakeholder management skills.
• Conduct workshops, training, and enablement sessions for users and stakeholders.
• Stay current with Salesforce Automotive Cloud updates, roadmap, and industry best practices.

Locations for this position are Mexico ( Mexico City)

Qualifications Basic

• Bachelor's degree in computer science or related field with 10+ years of experience in Salesforce ecosystem with at least 3+ years specifically in Salesforce Automotive Cloud & Commerce Cloud.

Mandatory Skillsets:

• Salesforce certifications (must have)
• Salesforce Automotive Cloud 7 Modules completed (Partner Learning Camp) and Trailhead modules
• Salesforce Commerce Cloud
• Salesforce Order Management Systems

Other Relevant Experience

• Proficient in English communication
• Experience working as part of a Scrum team practicing Agile development methodologies.
• Experience and desire to work in a Global delivery environment
• Ability to work in team in diverse/ multiple stakeholder environment

Client-provided location(s): Mexico City, Mexico

Job ID: Infosys-142413BR

Employment Type: OTHER

Posted: 2025-12-10T18:41:21