Network Datacenter H&F Administrator

Infosys is seeking a Network Datacenter H&F Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• Candidate must be located within commuting distance of Sacramento CA or be willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• At least 4 years of experience with Hands and feed support for Data Center operations.
• Candidates must be available to work onsite on a rotating / Flexible shift timings at respective Datacenter to provide. It includes both on demand onsite support, and extended shift coverage as needed.
• Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.

• Rack/cabinet installations, power strip setup, labeling, and DCTracks updates.
• Install and connect IT equipment following best practices; manage space provisioning in DCTracks.
• Unbox hardware, dispose of packing, and perform rack & stack of devices.
• Configure ILO/IDRAC on servers and network gear; install patch cords, trunks, and patch panels.
• Conduct connectivity tests (e.g., ping tests) and attend planning meetings with customers and technical teams.
• Handle customer communications, vendor access, and paperwork for telco meet-me rooms.
• Perform IT audits, DCTracks updates, tape audits, and manage parts ordering and purchase submissions.
• Provide on-call and emergency onsite support; assist facilities during power work.
• Troubleshoot and repair cables (SM, MM, copper) and hardware; attend MIM calls.
• Execute change requests and perform component replacements (NICs, SFPs, memory, drives).
• Manage decommissioning: remove patch cords, old hardware, and track media disposal (Blancco wipe, shredding).
• Coordinate ADR/ERI tracking and vendor approvals for break-fix and facility repairs.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment.
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off