AS400 Production Support Engineer

Position: AS/400 - COBOL Production Support Engineer

About the Role
We are seeking an experienced AS/400 (IBM iSeries) Production Support Engineer with strong COBOL programming and system operations skills to support mission-critical business applications.

You'll monitor jobs, resolve incidents, troubleshoot COBOL programs, and ensure production stability through proactive support and collaboration with development and infrastructure teams.

Key Responsibilities

Monitor, investigate, and resolve production incidents on AS/400.
Analyze job failures, system alerts, and application errors.
Debug COBOL/400 and CL programs for issue resolution.
Manage job queues, batch runs, and restarts.
Support users and coordinate fixes or enhancements.
Document root cause and preventive actions.

Requirements

Technical Skills
AS/400 system operations (jobs, queues, libraries, message queues).
COBOL/400 development and debugging.
CL commands and DB2/400 (SQL, Query/400).
Experience with incident management tools (ServiceNow, Jira).
Familiarity with change control tools (ServiceNow).

Soft Skills
Strong analytical, troubleshooting and detail-oriented mindset.
Calm under pressure and proactive communicator.
Ownership mindset and team player.
Advanced conversational English level, which allows to clearly understand and make themselves understandable with global teams.

Preferred
ITIL process knowledge.
Automation or scripting experience (CL).
Familiarity with AS/400 modernization (APIs, Power Platform).

Experience & Education

3+ years supporting AS/400-COBOL applications.
Bachelor's degree in Computer Science, Information Systems or related field preferred.

Green credit bureau
Work scheme: hybrid (Tecnoparque CDMX)
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.