• Manage delivery of AP services as per the agreement
• First level escalation for Infosys AP team
• Review of payment proposal and provide list of large payments
• Deploy and monitor process controls, quality assurance plans and risk mitigation initiatives
• Identify transformational initiatives
• Motivate the team to meet and exceed SLAs
• Track service level metrics
• Ability to lead and motivate team to achieve performance goals
• Customer orientation
• Good communication skills
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