Sr.Resident Solutions Engineer

1. Build infrastructure provisioning pipelines using tools such as Terraform, Ansible, and Packer.
2. Build change management pipelines for validating adjustments to service configurations.
3. Build self-service onboarding processes to standardize and simplify consumption of the central platform and its associated components.
4. Tune service and infrastructure performance based on observability data.
5. Build Proof of Value (PoV) environments to showcase the integrated capabilities of IBM software to customers.
6. Stay abreast of emerging technologies, trends, and best practices, sharing insights and recommendations with both internal and customer audiences.

Observability and Reporting

1. Build robust service and platform monitoring that provides insight into key performance metrics, as well as user experience data, to inform improvements to the central platform and its associated components.
2. Track changes in consumption data to inform business value conversations with customer stakeholders.
3. Build executive reporting dashboards to inform technical strategy discussions at the Resident Solutions Architect (RSA) or Field CTO (FCTO) level.

Security and Compliance

1. Incorporate security and compliance best practices into the implementation of IBM software through the appropriate configuration of policy mechanisms.
2. Inform and enable incident response teams on key metrics associated with security and compliance events.

Required education

None

Required technical and professional expertise

• 6 years of experience in software engineering, architecture, or related technical roles.
• Experience developing and deploying pipelines in GitHub, GitLab, Jenkins, or similar.
• Experience building custom monitoring dashboards using Splunk, Prometheus/Grafana, etc.
• A proven track record of assisting with or leading cloud transformation at one or more organizations
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to work independently, executing on a provided roadmap.
• The ability to explain complex technical topics in simple terms.
• Japanese professional proficiency is a must. (N2 level minimum)
• Basic English proficiency is a must, professional level proficiency is a plus.

Preferred technical and professional experience

• Working proficiency with one or more of the tools in the HashiCorp product suite is a plus.
• Experience as a technical lead on a platform engineering/SRE team is a plus.
• Cloud certifications are a plus.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Tokyo, Japan

Job ID: IBM-58200

Employment Type: OTHER

Posted: 2025-09-12T18:55:24