Senior Learning Facilitator: Faculty Shared Services

Introduction

This position is as a faculty member of the Global Learning & Knowledge Faculty Shared Services (FSS) team and is responsible for delivering various IBM Consulting Partner & Professional Development (PPD) education programs to IBM Consulting professionals worldwide.

The successful candidate should be an experienced IBM Consulting practitioner with several years of consulting experience and at least two recent years with IBM Consulting. Strong communications, coaching, and mentoring skills are essential. The role also requires excellent facilitation capabilities, with preferred experience in business, stakeholder management, project management; some background in experiential learning is preferred.

Your role and responsibilities

Key responsibilities

• Deliver PPD education programs in both classroom and virtual formats.
• Promote awareness of the PPD curriculum and learning assets across IBM Consulting.
• Collaborate with the L&K PPD development team to identify skill gaps and contribute to content updates or new course development.
• Apply a train-the-trainer approach to onboard and develop new instructors.

Qualification Process

To be certified as L&K Facilitator, successful candidate will follow a structured qualification path:

1. Participate in the course as a learner.
2. Observe and co-facilitate segments of the course with an experienced L&K Facilitator.
3. Deliver the course while being observed by an experienced L&K Facilitator.

Additional advanced facilitation training may be recommended based on the candidate's background.

Time Commitment

Becoming a Facilitator as part of the L&K Faculty Shared Service requires a two-year commitment. Facilitators are expected to deliver multiple classroom days each quarter, with an expectation of coaching beyond the classroom for some programs.

In addition to the actual classroom delivery, the facilitator will engage in:

pre-course preparation, classroom setup, and post-course debrief, for some programs also a post-classroom small group coaching, rubric-based peer evaluation, etc

During non-delivery period, facilitators are also required to support other L&K initiatives and team projects. As a global team member, candidates should expect to participate in Team meetings at off hours to accommodate global participation. The faculty will support the worldwide delivery schedule.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Demonstrate excellent training and/or facilitation skills
• Applies knowledge of learner-centered training principles
• Demonstrates skill and passion for coaching and facilitating groups
• Possesses excellent listening, presentation, and communication skills
• Adopts a facilitative teaching style rather than authoritative
• Energetic, enthusiastic, flexible and able to maintain a sense of humor
• Works effectively in a team in a time-pressured environment
• Comfortable working in a mostly remote work environment with virtual teams across various time zones
• Ability to illicit participant contributions, facilitate group discussion and draw out key learning points
• Willingness to communicate own experiences and lessons learned in a risk-free environment
• Ability to utilize pre-developed course material and able to provide constructive feedback on the course content

Preferred technical and professional experience

Interpersonal Skill

• Demonstrates commitment to IBM Values
• Manages and maintains a constructive learning environment
• Experience in coaching for career development and an ability to coach within a classroom environment applying either the GROW and/or co-active coaching models
• Be able to give appropriate constructive feedback
• Able to handle challenging people and situations
• Experience in dealing with and sensitive to cultural and ethnic differences and needs

General Skill

• Applies knowledge of desired learning outcomes
• Demonstrates knowledge of course subject matter
• Communicates/leverages knowledge of IBM/IBM Consulting strategy
• Communicates/leverages knowledge of managing through complex relationships and engagements
• Ability to offer business insights and engaging "client stories" in support of course subject matter
• Experience in role plays, feedback, individual coaching & personal experimentation to raise self-awareness
• Experience in practice of personal impact techniques and improve relationship effectiveness
• Optional: Project Management Institute (PMI) - Project Management Professional (PMP) certification

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Alajuela, Costa Rica

Job ID: IBM-70221

Employment Type: OTHER

Posted: 2025-11-01T18:47:57