Front Desk Coordinator

Hudson River Trading (HRT) is seeking an experienced Front Desk Coordinator to join our Employee Experience team in the London office. This role requires you to be in our office five days a week.

As a Front Desk Coordinator, you will play a key role in managing the day-to-day administrative functions of our London office. Your job duties will vary — some days you will be focused on tackling operational issues, while other days you’ll work hand-in-hand with the Workplace Manager to bring our office culture to life. 

In this highly visible role, you’ll bring a strong sense of hospitality and professionalism to ensure every employee and visitor has a world-class experience. The ideal candidate has a hands-on approach to employee experience, excellent attention to detail, and the genuine desire to make an impact on everyone who comes through our doors.

Responsibilities

• Curate the arrival experience, acting as the cultural ambassador for the space
• Partner with the Workplace Manager on projects that elevate and improve the employee experience 
• Oversee all aspects of administrative duties for the front desk and the broader People Ops team which includes but is not limited to onboarding assistance, document management, and coordinating events
• Assist with building operations and facilities-related issues: submitting maintenance tickets, coordinating vendor visits, and handling facility emergencies in real time
• Answer and direct phone calls and voicemail to appropriate people
• Manage all aspects of mail — processing incoming shipments, ensuring timely pickups, and keeping mail areas organized and stocked
• Greet in-person visitors, facilitating a positive and welcoming experience 
• Monitor and manage badge inventory for HRT employees 
• Maintain an inventory of office supplies, including regular audits, purchasing, and restocking to ensure everything is well-stocked
• Maintain an organized and tidy office space, promoting a clean and professional work environment 
• Uphold security standards, ensuring employees and guests are following proper entry protocol 
• Utilize multiple platforms to stay on top of daily tasks, including Google Suite and Slack

Qualifications

• A minimum of 3 years of relevant experience in a similar role
• Experience operating in a fast-paced environment (tech or high-touch hospitality)
• Experience using macOS, Google Suite, Slack, Canva, and building/facilities platforms
• Capable of safely lifting and transporting items weighing up to 40 lbs
• A genuine desire to provide exceptional service
• Resourcefulness and the ability to proactively address issues before they arise 
• Strong context-switching, time-management, and prioritization skills
• First Aid at Work or Fire Warden certification (or willingness to obtain certification)

Culture

Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading.

At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.

Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you.

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