Team Manager - Field service operations

About the Company:

The Hitachi Energy India Operations Center (INOPC) houses over 3,000 energy transition technologists in three locations from grid automation, transformers, high voltage products, grid integration and service businesses. Spread over 3,00,000 sq feet, with nearly 50,000 sq feet of dedicated lab space, the center brings under one roof diverse engineering capability that has been built over the years, fostering collaboration to advance the world's energy system to be more sustainable, flexible and secure. INOPC supports Hitachi Energy units across 40+ countries to deliver projects in 80+ countries.

We are technology leaders at the forefront of evolving the world's future energy system. The rising energy consumption with changing lifestyles and rapid urbanization, is driving the need for affordable, reliable and sustainable energy. Our innovative technologies help to make the energy system more resilient, secure and safe.

Electricity will be the backbone of the carbon-neutral future and together, with customers and partners, we are co-creating solutions that are helping to accelerate the energy transition. Customers count on our technologies to help them to integrate huge volumes of renewable energy into the world's grids and manage increasing levels of complexity; and our technologies are also instrumental to the electrification of transportation, industry and smart life sectors. The center equally focuses on catering to grow complexity in domestic and international grids and is a key lever for Hitachi Energy's growth globally.

The opportunity:

To be able drive operational excellence in Field service team and lead a team of Field service engineers.

How you'll make an impact:

• Responsible to lead of Field service engineers with following responsibilities. Ensure Engineers are working in safe environment.
• Arrange visa and make travel arrangements for the engineers. Ensure FSE are provided adequate safety training and PPE.
• Attend site escalation meetings. Drive expansion of Field service operations to new LSCs / New product lines.
• Lead Team of installation project Managers to ensure the projects are executed with safety, Quality and quality.
• Participate in critical project reviews. Ensure projects costs are within limits, overruns are flagged early.
• Ensure regular updates project progress, timesheets, MDB dates etc. Drive opex projects in HV Field Service for Switzerland field service team.
• Co-ordinate with different departments in factory such as Engineering, Sales, SCM, PM etc get required information and drive opex projects.
• Measure team KPIs and report on monthly basis. Take necessary measures to focus KPI that are not achieving the target.
• Provide update to Service management team on statuses of various opex projects.
• Ensure all the team / individuals are audited and audit shortcomings are followed up and closed on time.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in electrical or mechanical.
• Experience with Gas insulated switchgear projects or products.
• Good knowledge on GIS factory operational process. (how different functions collaborate in project execution).
• To have exposure in six sigma methodology. Proven track record of having executed process improvement in own area of work.
• Excellent communication skills and able to connect and work with different teams and drive towards a common goal.
• Have passion driving digitalization of work processes through software solution.
• Proficiency in both spoken & written English language is required