Service Engineer (f/m/d)

Senior Service Engineer (f/m/d)

The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service solutions to customers throughout the full lifecycle of installed systems and equipment. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and efficient operation of assets, while contributing to customer satisfaction.

The Senior Service Engineer operates with a high degree of autonomy, supports complex service activities, and acts as a technical reference for customers, colleagues, and cross-functional teams.

How you'll make an impact:

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Your background:

• Technical university Bachelor/Master degree, preferrably in electrical engineering, electronics, industrial automation, telecomunication.
• 5-10 years of hands-on field service experience in industrial, electrical, automation, or power systems environments.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities.
• Background in customer-facing roles, working independently on-site and managing technical responsibility.
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable.
• Strong knowledge of one or more of the following, depending on the business area: Automation and control systems (PLC, DCS, SCADA), Protection and control systems (HV and MV), communication networks (L2 and L3), telecomunication networks (MPLS, MPLS-TP, SDH, PDH).
• In depth knowledge of Substation Automation Systems such as MicroSCADA or similar, teleprotection systems will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation.
• Willingness to travel frequently and work on customer sites, including occasional on-call or outage support.

Grid Automation business unit offers a comprehensive portfolio of products and solutions in the field of substation automation and communication systems. These solutions serve all key segments of the electrical energy system, including power generation, transmission, distribution, as well as industry, transportation, and infrastructure.

More about us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

• Private medical care and life insurance

• Access to fitness and wellness programs

• Access to benefits platform with discounts and perks

• Employee Capital Plans (PPK)

• Equipment for working from home or allowances for setting up a workplace at home

• Spectacles and contact lenses allowance

• Company events and team-building activities

• Psychological support program

• Free parking available

Add if applicable: additional benefits may apply depending on the role, grade, and business requirements.

You will receive more specific information during the recruitment process.

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